- Report: #1129033
Report - Rebuttal - Arbitrate
Complaint Review: Skinception
Skinception129 Roweland Dr Johnson City, Tennessee USA
Skinception Leading Edge Herbals Does not stand by Refund Guarantee Johnson City Tennessee
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I purchased the product, and was placed on an autoship, based on fine print I was not aware of.
On 2/28/14, I was charged $99.95 for a 2-month supply of the Kollagen Intensiv product and received the shipment on about the same day.
On 3/7/14, I called Customer Service, spoke with Jason, asking to return the item shipped one week earlier, get a refund, and cancel future charges. He was rude and insistive, and told me there were no refunds on any products.
On the company's website, it states:"
Feel free to return them. Because as of this moment, Kollagen Intensiv™ meets all these requirements, with wrinkle treatment during the day and while you sleep and a 24 hour moisturizer.
Parabens are out. Natural skin care ingredients, including shea butter and retinol are in, with safe, yet extremely potent patented peptides that stimulate natural production of youth-friendly collagen.
Just apply Kollagen Intensiv™ twice a day – once in the morning and again in the evening...
Then sit back and watch as wrinkles fade and years just vanish from your face.
Time it, 84 days or less, as backed by that generous 90 day industry-leading Skinception™ NO RISK money-back guarantee!"
I clearly tried to get my refund well before the "90 day industry-leading Skinception™ NO RISK money-back guarantee" and the company refused.
This report was posted on Ripoff Report on 03/07/2014 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Skinception/Johnson-City-Tennessee-37601/Skinception-Leading-Edge-Herbals-Does-not-stand-by-Refund-Guarantee-Johnson-City-Tennesse-1129033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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