- Report: #1090907
Report - Rebuttal - Arbitrate
Complaint Review: Skip White Performance
Skip White Performance1910 Brookside Lane , Select State/Province USA
Skip White Performance Will not honor a warranty claim on an engine purchase / have spent $6800.00 with this company Kingsport Tennesee
*Consumer Comment: Now we know. ..
*Author of original report: Missed the apology
*REBUTTAL Owner of company: Our side of the story.
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Recently purchased a 383 cu.in. complete prerun engine at a cost of $4,950.00 plus $436.00 shipping from this outfit that included a 3 year warranty. The engine was installed in a customer's 1964 corvette. Acquired an oil leak soon after start up.
After time spent trying to identify location of leak, it was determined to be from the rear of the engine. That required removing transmission, bellhousing, clutch assembly, & flywheel. Cleaned up area on back of engine, reinstalled flywheel, & ran engine to pinpoint.
Leak was from the rear main seal. Upon removal, it was found to be damaged from their installation.
I called & talked with the sales rep David that I been communicating with thru the engine purchase in addition to over $1,400.00 of other parts purchased to file a warranty claim with them for six hours spent at an hourly rate of $68.00 plus cost of the new seal at $30.00 to a total of $438.00.
Without even a discussion with me, I was left a voicemail message that they will remit a check for $150.00.
I called back to express my disappointment to David & ask to talk with the decision maker Skip White & was informed that he can only be reached thru his email
Skip apparently determined that my time running a business only pays $20.00 per hour for warranty.
For $20.00 an hour, I will spend as much time as I can to advertise his democratic learned way of taking care of his customers & his professionalism to ignore the people who have spent they're hard earned money buying his products. He does a lot of business on Ebay. Once again, warranty on looks good on paper.
This report was posted on Ripoff Report on 10/10/2013 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Skip-White-Performance/Select-StateProvince/Skip-White-Performance-Will-not-honor-a-warranty-claim-on-an-engine-purchase-have-spent-1090907. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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