- Report: #748688
Report - Rebuttal - Arbitrate
Complaint Review: Skiwi Rentals
Skiwi Rentals1620 N Boulder Hwy Internet United States of America
Skiwi Rentals Ruined our holiday weekend Internet
*UPDATE Employee: What rip off???
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When driving to pick up the boat, it was about 9:30am, I received a phone call from Skiwi asking me if I would still like to rent the JETSKI. I told them that my group of 9 was already on our way and that we never discussed a jetski rental, only a boat. The man that I spoke to on the phone said to just come and we would figure it out.
When we arrived at Skiwi we were told that we booked a jetski an not a boat online. I never booked anything online, I did it all by phone. I was also told that someone called me Thursday to confirm, they left a message and that I never called back. I told them that the reservation was made on Thursday and I never received any phone calls. He quicky changed his story and said they never called me because I booked it on the same day that they would normally book it.
He never apologized and claimed responsibility for making a mistake when booking my reservation. He never offered us any type of discout for another vehicle. He just kept saying that I should have called back, or I should have noticed the mistake when receiving the confirmation email (which they never sent). He just told us to drive all the way to Lake Mead Marina and rent from them.
We spend hours driving from marina to marina and no boats were available. We are now driving home with very disappointed kids in tow. Thanks Skiwi for your horrible customer service and ruining our holiday weekend.
This report was posted on Ripoff Report on 07/03/2011 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Skiwi-Rentals/internet/Skiwi-Rentals-Ruined-our-holiday-weekend-Internet-748688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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