- Report: #913055
Report - Rebuttal - Arbitrate
Complaint Review: Skultety Fitness
Skultety FitnessInternet United States of America
Skultety Fitness Credit card processing, fraudulent withholding of payments made, unethical practices, Internet
*Author of original report: SquareUp Complaint written by Skultety Fitness
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I thought, well, that's easy enough to get by - I'll just never charge over $1k. Or I'll accept smaller payments ran multiple times so that I never have to wait for my money to be deposited. Everything was great until I processed my client's credit card by manually keying the card number in because I conducted an in-home training session and didn't happen to have my SquareUp card swiper. I processed 3 payments at $999 each. $2002 was deposited in a couple of days and then I received an email stating that the remaining balance of $889.64 would be deposited in 30 days. (SquareUp's cut was $105.36).
Square Up totes: When businesses accept payments by swiping cards with the Square card reader, we deposit all funds into the bank account each evening.
Here's the fine print that's not provided upfront or during a transaction to inform the business owner of a potential 30 days deferment:
Manual entry (card not present)$2,002 deposit limit
*(During any trailing 7 day period)36 hours (first $2,002)30 days (remainder of payment deferred)
* If you accept more than $2,002 in card-not-present payments during any trailing seven day period, *Square will defer depositing the amount in excess of $2,002 for 30 days.
* If you foresee yourself and your staff primarily making manually entered transactions and accepting more than $2,002 in a given week, write in here. We'd be happy to increase your deposit limit to an amount that works with your business.
Really, SquareUp? Let me take you up on that offer.
Here was my letter requesting an increase my deposit limit:
I am requesting that you please increase my limit on manually entered payments. I ran my client's credit card manually to pay for training when I conducted an in home visit & not at my facility where I keep my square up reader.
I am in need of the full amount of funds as soon as possible due to equipment/marketing purchases/expenses that need to be paid by Monday using the funds my client provided......if it's a security feature, I understand that, but can't you verify her transactions by contacting her directly to verify account activity? Please help! I have a bill of lading due in 3 days.
And this was their response:
Thank you for submitting an application. After reviewing all information related to your account, we are unable to increase your weekly payout amount at this time.
Unable, no. Unwilling, yes.
This report was posted on Ripoff Report on 07/16/2012 08:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Skultety-Fitness/internet/Skultety-Fitness-Credit-card-processing-fraudulent-withholding-of-payments-made-unethic-913055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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