- Report: #17368
Report - Rebuttal - Arbitrate
Complaint Review: SkyBox TV
SkyBox TVhttp://www.skyboxco.com Duluth, Georgia U.S.A.
SkyBox TV ripoff, dishonest, fraud, phone number never answered, consumer rip-off fraud Duluth Georgia
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Was charged $39.99 "shipping & handling" charge on October credit card statement.
Finally received my certificate on December 6, 2001. Called and scheduled installation.
Installation was done on December 16, 2001.
I noticed a charge of $189.00 on my January credit card statement. I called SkyBox TV and after several attempts finally got through to a human on 01/28/02.
Was told that I didn't have the systems installed within the 15-day timeframe. Explained that systems were installed 10 days after receipt of certificate.
Was told to fax my service contract to SkyBox TV. Immediately faxed all information including my internet order receipt.
Did not hear anything from the company.
Called again and finally got through to a human on 02/04/02.
Inquired about the status of my account and was told that "it is currently in the billing department." Customer Service person gave my a confirmation number and explained that I would be receiving a credit on my credit card account.
Two statements later, still no credit.
Have tried unsuccessfully to reach a human at the phone number, but have not been able to get through since 02/04/02.
This really stinks and the SkyBox TV should be made to pay!
Williamson, New York
This report was posted on Ripoff Report on 03/22/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/SkyBox-TV/Duluth-Georgia/SkyBox-TV-ripoff-dishonest-fraud-phone-number-never-answered-consumer-rip-off-fraud-Du-17368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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