• Report: #906179

Complaint Review: Skyline Publishing

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  • Submitted: Tue, July 03, 2012
  • Updated: Tue, July 03, 2012

  • Reported By: Retail Dealer — Richmond Kentucky United States of America
Skyline Publishing
P.O. Box 9014 Peoria, IL 61612 Internet United States of America

Skyline Publishing NO BANG FOR YOUR BUCKS Internet

*UPDATE Employee: Rebuttal

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A representative from Skyline Publishing called us saying that they were the publisher of our Counties "Relocation Guide" and that they had ONE ad left at 1/2 price of $300 for the whole year.  That they published initially 10,000 of these guides to be distributed to our local Chamber, Real Estate Offices, Grocery Stores, etc.

When I asked them where I could get one of these guides I was told to go to their Web Site where I could see examples.

I did!

SO........................ I called a couple of the advertisers in one of their North Carolina Guides that they had listed on their Web Site.  Did not take long to be warned away from them by their OWN past advertisers.  Advertisers said that they did not receive ANY benefit from the advertisement and that they could not find them anywhere...... OTHER than some that THEY were sent to distribute!  DUH.......   if the customer is in your business, you do not need to advertise to them....... right?

This report was posted on Ripoff Report on 07/03/2012 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Skyline-Publishing/internet/Skyline-Publishing-NO-BANG-FOR-YOUR-BUCKS-Internet-906179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Rebuttal

AUTHOR: Skyline Publishing - ()

In response to this customer, unfortunately since you have chosen to post your complaint on a website that does not allow you to include your information I have no idea who you are so I can not comment on specifics with your account. I will comment on the validity of your complaint. First, yes we do distribute publications throughout high traffic locations countywide. If you had any question of those specific locations we do keep records of that and would have been happy to let you know them. Also, it would be helpful if you only included in your posting factual information you have as to what Skyline Publishing did to wrong you. Did you purchase an advertisement or where you just approached to purchase? If you did not actually purchase the ad then you have no complaint because you have nothing to post a complaint about. If you did purchase advertising do you know for certain that your publication was not distributed? If you do not know for certain then you again have no complain to post as again we have done nothing wrong to you. I apologize if you contacted someone who was unhappy with the guide but we have more happy customers then not. Most of our business is from repeat customers and we are very proud of this fact. To clarify we have a gentleman who's only job in the company is to set up distribution points for each of our publications. We also send order forms to customers who have paid their invoices if they would like to have copies of the guides to pass out. They are not obligated to pass them out but if they would like we offer, Obviously the customer you spoke with chose to order a bulk supply as we would not have sent one without her asking. Often times realtors are our biggest distributors especially the ones advertsing because they meet so many people and are a first stop for those looking at buying a new home. If you have an issue with Skyline Publishing and your account you are welcome to contact us and speak with us directly about it. Our contact information is as follows: 800-893-9309 M-F 8AM-4PM CST.

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