ED Magedson – Founder
HERE is a comprehensive list of contact info for Skype users.
To address a complaint, write to: (en_)
You must provide:
*your account number
*invoice number, if applicable (always print and save a copy) with transaction date
*your IP number for them to identify you as a user - how to get that? Go to:
*Skype will assign you a tracking number for your issue - always include that in your inquiries along with the above information just as you would your bank
Name of Company: Skype Limited, Skype Communications S.a.r.l.
Address: 22/24 Boulevard Royal, L2449, Luxembourg
*To track orders, go to:
*To cancel an order, go to:
https://secure.skype.com/account/call_phones/settings and on the Subscription settings page, click Cancel (this is for computer to landline/mobile users)
I received a follow-up survey from Skype after they addressed my issues. Always keep copies of any transactions. Use simple English when emailing them, as English may not be their first language.
Hope this helps all of you. I think many issues arise due to miscommunications or lack of knowing where to find support.
This report was posted on Ripoff Report on 09/10/2010 07:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Skype-Limited/internet/Skype-Limited-Skype-Communications-Sarl-ALL-THE-CONTACT-INFO-YOU-NEED-ON-SKYPE-Interne-639370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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