• Report: #598067

Complaint Review: Sleep Comfort Adjustable Beds

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  • Submitted: Thu, April 29, 2010
  • Updated: Tue, May 11, 2010

  • Reported By: Louis — Owings Mills Maryland United States of America
Sleep Comfort Adjustable Beds
15950 Bernardo Center Drive Suite C San Diego, California United States of America

Sleep Comfort Adjustable Beds Liars and Thieves San Diego, California

*Author of original report: Breach of Contract

*Consumer Suggestion: No Breach of Contract

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This company apparently operates under the notion that once someone signs an agreement that they can do what they want and the customer has to be penalized regardless of how misled or wrongfully treated. On March 31, 2010 we bought a bed from this company and signed an agreement that we would be subjected to a cancellation fee of $250. The total of the order was, $4,194. I was called by their Sara Webb that, "our order had left the factory and was on the way to us." My wife was on speakerphone and witnessed this conversation. I was given a tracking number (H-5111222) and advised to contact the delivery agent that same day. The woman at the delivery company told me that the order was expected that day but they could not confirm a specific delivery until they had possession of it. I was told by Sara that I could expect delivery by that following Wednesday. I called the delivery company Monday to confirm that week's delivery. I was informed that they were led to expect my order the previous Thursday and again Friday but there was no record of it. I called Sara Webb right away with my wife listening on speakerphone again. She now said that the bed never left the factory but was on backorder. Realizing we had been lied to and that apparently this company's representative didn't know what she was doing, I cancelled the order. We were refunded all but the $250 cancellation fee which they claim they are entitled to because I signed an agreement. That agreement was signed in good faith with the expectation that we were dealing with a reliable company. They now claim that my signature is the be all and end all and that despite their runaround and misrepresentations they are entitled to keep that money. In actuality there was no product, no shipment, just pieces of paper and empty words from an incompetent who seemed to be making it up as she went along and we were supposed to blindly accept that runaround in light of all these red flags. One day it has left the factory and days later it was never there. We also contend that there may be fraud and criminal issues involved here that warrant your investigation.

This report was posted on Ripoff Report on 04/29/2010 05:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sleep-Comfort-Adjustable-Beds/San-Diego-California-92127/Sleep-Comfort-Adjustable-Beds-Liars-and-Thieves-San-Diego-California-598067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Breach of Contract

AUTHOR: Louis - (United States of America)

How much did they pay you to write this?

Because businesses make mistakes all the time does not mean customers have to be misinformed and misled as their Sara Webb did us.

I spoke with their delivery service, MANNA, on several occasions and was told that they were led to believe that the order was shipped and was to be expected on more than one occasion.

We asked for 'rush' delivery but were fully prepared to wait the 2 - 3 weeks they say. It was their employee who called and said tht the order left the warehouse, gave me a tracking number and said I should call MANNA "right away."

 

 

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#2 Consumer Suggestion

No Breach of Contract

AUTHOR: Brian - (U.S.A.)

This kinds of extremely minor mishaps happen all the time in large mail order business. The company simply made a mistake. They thought they had your bed in stock and so they created a shipping order for it. Your inquiry discovered that the ordering office was mistaken because of a failed communication with the warehouse. 

You were not wrongfully treated. If you did not want to wait for the company to correct their mistake, you deserve to be charged the $250 cancellation fee you agreed to. You hadn't been lied to, and the representative knew what she was doing. Inventory irregularities happen all the time in businesses large and small. I spent 10 years as a business warehousing consultant, so I have seen many situations. Most discrepencies are good faith accidents. 

The fault of this situation rests solely on your shoulders for not having the patience to allow the company to resolve the situation.

If you had bothered to look up Sleep Comfort with the Better Business Bureau, you would find that they have an "A" rating. In every single case of a complaint, sleep comfort has resolved the issue or offered a reasonable solution.
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