This company apparently operates under the notion that once someone signs an agreement that they can do what they want and the customer has to be penalized regardless of how misled or wrongfully treated. On March 31, 2010 we bought a bed from this company and signed an agreement that we would be subjected to a cancellation fee of $250. The total of the order was, $4,194. I was called by their Sara Webb that, "our order had left the factory and was on the way to us." My wife was on speakerphone and witnessed this conversation. I was given a tracking number (H-5111222) and advised to contact the delivery agent that same day. The woman at the delivery company told me that the order was expected that day but they could not confirm a specific delivery until they had possession of it. I was told by Sara that I could expect delivery by that following Wednesday. I called the delivery company Monday to confirm that week's delivery. I was informed that they were led to expect my order the previous Thursday and again Friday but there was no record of it. I called Sara Webb right away with my wife listening on speakerphone again. She now said that the bed never left the factory but was on backorder. Realizing we had been lied to and that apparently this company's representative didn't know what she was doing, I cancelled the order. We were refunded all but the $250 cancellation fee which they claim they are entitled to because I signed an agreement. That agreement was signed in good faith with the expectation that we were dealing with a reliable company. They now claim that my signature is the be all and end all and that despite their runaround and misrepresentations they are entitled to keep that money. In actuality there was no product, no shipment, just pieces of paper and empty words from an incompetent who seemed to be making it up as she went along and we were supposed to blindly accept that runaround in light of all these red flags. One day it has left the factory and days later it was never there. We also contend that there may be fraud and criminal issues involved here that warrant your investigation.