- Report: #205739
Report - Rebuttal - Arbitrate
Complaint Review: Sleep Comfort Adjustable Beds
Sleep Comfort Adjustable Beds15950 Bernardo Center Drive Suite B San Diego, California U.S.A.
Sleep Comfort Adjustable Beds The company had me lie to customers for 2 years San Diego California
*UPDATE Employee: Disgruntled Ex-employee.
*UPDATE Employee: NO AFFILIATION BETWEEN VANGUARD MATTRESS CORP AND SLEEP-COMFORT.COM
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Mattress cost can cost up to $1000 and then add on a $180 delivery charge. My job was to explain away these outrageous cost, avoiding at all cost BBB or advertisers AARP complaints, filed by the customer. If the customer caught on and filed a complaint, Tom Hosepian (1 of 2 owners)ONLY then, would instruct me to reduce the cost of the mattress.Sleep comfort's hardcopy files & Special order log,contains all of the above transactions.
Sleep Comfort adjustable beds web site is very misleading, and lands them in trouble daily. The BBB & AARP as well as the Attorney State Generals office have all contacted this company on the customers behalf.
Sleep Comfort offers a 90 day in home trial. They claim, all the customer needs to do is call us after the first 45 days return it, WE WILL GIVE YOU 100% REFUND NO QUESTIONS ASKED. This is not true and I actually have a recording of Stephan Tepper (other owner),scaming a customer, that was trying to return the bed.
The company does not want these beds back,and have actually given all profit made, back to the customer, apart from the actual wholesale cost of the bed, in order to avoid a restocking fee.
They also offer mattress swap for customers who may have been sold a mattress that doesnt quite meet there comfort needs. There is a very strong possability that they are refurbishing these mattresses and re-selling them as new. This information was provided to me by Vanguard Mattresses, Sleep Comforts mattress manufacturer.
This report was posted on Ripoff Report on 08/11/2006 08:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sleep-Comfort-Adjustable-Beds/San-Diego-California-92127/Sleep-Comfort-Adjustable-Beds-The-company-had-me-lie-to-customers-for-2-years-San-Diego-Ca-205739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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