• Report: #941313

Complaint Review: Sleep Inn and Suites, Winchester, VA

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  • Submitted: Fri, September 14, 2012
  • Updated: Fri, September 14, 2012

  • Reported By: Conservative — Appleton Wisconsin United States of America
Sleep Inn and Suites, Winchester, VA
140 Costello Dr.. Winchester,, Virginia United States of America

Sleep Inn and Suites, Winchester, Virginia Charged for a "stolen" bed pillow Winchester, , Virginia

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Checked into hotel.  We'd been traveling for almost 10 hours and requested a quiet room.  When we entered, we noted that there were no towels, soap, shampoo or other amenities.  Went to front desk and clerk gave them to us.  Went out to dinner [even picked up something for her since she was there alone that night]  When we got ready to go to bed, noted that there were 4 pillows on one queen bed and 3 on the other.  Didn't need them.  Next morning paid our bill and left.  When our credit card bill came, there was the room charge plus a separate charge for $14.  I called and the clerk said that housekeeping had reported a pillow missing.  I told her that it was missing when we got there.  She said that there was a video tape and they'd check it to see if we, or someone else took it.  After over 2 weeks of calls, the clerk said that the manager was the only one who could review the tape and he had not done so.  She asked for authorization to credit our credit card which was denied by management because "we've lost 6 dozen pillows this month"  That is unbelievable since they only have 72 units and on the night we were there, there were probably no more than a dozen people there.  The desk clerk apologized each time I called stating that she was confident that we had not stolen the pillow.  I then called my credit card company who credited me the $14 but declined to charge it back saying that 'it would be your word against theirs' and 'we see a lot of this from innkeepers who wan to pad their bottom line. 

On the positive side, the room was clean and quiet and the pool was relaxing.  The staff that we met were accommodating.  The manager seems to be the problem here.

This report was posted on Ripoff Report on 09/14/2012 02:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sleep-Inn-and-Suites-Winchester-VA/Winchester-Virginia-/Sleep-Inn-and-Suites-Winchester-Virginia-Charged-for-a-stolen-bed-pillow-Winchester-941313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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