- Report: #771490
Report - Rebuttal - Arbitrate
Complaint Review: Sleep Number
Sleep NumberCapitola,, California United States of America
Sleep Number Select Comfort Bed does not hold up as promised / company refuses to honor warranty Capitola, California
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This mattress cannot be turned or flipped because of the air hoses so this was a huge concern to me. I paid about $3000 for this mattress (no box spring or anything else). I was told the mattress has a 20 year warranty and if it got lumpy, the company would send me a new pillowtop and I could simply zip the old one off and put on the one they would send me.
Over time, the mattress has gotten very lumpy and is quite uncomfortable. I e-mailed customer service and went back and forth for 2 days with no resolution other than that I should take the mattress apart and "fluff" it. This is ridiculous and not what I was promised to I called and wasted 3 phone calls and more than an hour only to be told a new pillowtop would cost $1000.
I have three friends with the exact same problem on their beds , one of which threw theirs away.
This report was posted on Ripoff Report on 08/31/2011 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sleep-Number/Capitola-California-/Sleep-Number-Select-Comfort-Bed-does-not-hold-up-as-promised-company-refuses-to-honor-wa-771490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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