- Report: #767087
Report - Rebuttal - Arbitrate
Complaint Review: Sleep Train Mattress
Sleep Train Mattress356 N. El Camino Real, Encinitas, California United States of America
Sleep Train Mattress Delivered defective $3000 mattress and won't replace Encinitas, California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Called the company and they sent there driver back to take a look. He walked in and said it was a mess and to call the company back for an exchange. They were now going to send out an "independent" company to take a look. What was the point of the first guy coming out if they were not going to act on his recommendation?
The next guy comes out and does measurements that were meant for a concave, dented mattress which did not really show the matted sections. He took the bed off to check the box spring, then put it back on and saw how bad it really was. He stated that he thought it looked like the Grand Canyon.
Late Sunday night I get a call from Sleep Train Customer Service telling me that they are doing nothing and the mattress does not fall under the warranty guidelines. Basically I am out of luck and that maybe in time the mattress will "settle".
Can't believe there response. I do remember being in the store and hearing over and over again from the salesman about the satisfaction guarantee.....................................Can't believe I have to spend my time chasing this down. A $3000 mattress and this is what I get????
This report was posted on Ripoff Report on 08/19/2011 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sleep-Train-Mattress/Encinitas-California-92024/Sleep-Train-Mattress-Delivered-defective-3000-mattress-and-wont-replace-Encinitas-Cali-767087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.