I purchased a queen-size Kingsdown mattress and box spring approximately six months ago at Sleepy's in Waterford, CT. Within a week, I noticed considerable sagging in the middle of the mattress. After several "inspections" by an independent contractor hired by Sleepys, I agreed to an exchange for a new box spring and mattress. [The inspection procedure to determine if the mattress is within warranty is, in itself, a sham. It is a static, no-load test, performed with a string and yardstick. To obtain an accurate and true measurement, mattress sag can only be determined with a load (i.e. body) resting on the surface of the bed.]
The exchange process took almost two months, and included lengthy telephone conversations and extensive hold times with so-called professionals. After receiving the new box spring and mattress, the same sagging problem was evident, and in fact, worse than the first bed set. I have asked Sleepys to pick up the defective merchandise and for a full refund.
They continue to stonewall my request by proposing more inspections and offering nothing more than excuses they deem as policy. This is a rip-off, pure and simple. What is presented in the showroom doesnt even closely resemble the product that is delivered. From my elementary investigation into Sleepys and Kingsdown, it is clear that this is normal practice for these companies.
I intend to follow through by contacting the State of Connecticuts Attorney General, Richard Blumenthal. He has an impressive history of consumer advocacy, aggressive law enforcement for consumer protection, and a record of recovering hundreds of millions of dollars for Connecticut taxpayers and consumers each year.
For those in the mattress market, be wary. Sleepys and Kingsdown are companies that operate in the deceitful zone.