• Report: #551168

Complaint Review: Sleepys Mattress Company

  • Submitted: Thu, January 07, 2010
  • Updated: Wed, January 20, 2010

  • Reported By: laura — clark New Jersey United States of America
Sleepys Mattress Company
edgar road l linden, New Jersey United States of America
  • Phone: 800-sleepys
  • Web:
  • Category: Liars

Sleepys Mattress Company has delivered 5 defective mattresses since 08/08 and will not refund or upgrade and is chargeing 100.00 for delivery of replacment! linden, New Jersey

*UPDATE Employee: Here to Assist

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i purchased a mattress from sleepys in aug 08.  by sept 08 it was "rippled" on top.  they sent an inspector who agreed it was defective.  they told me i had to pay a 100.00 deliv fee for the replacement.  i argued with them so the "waived" it.  after 1-2 months the same thing happened.  had another inspection with the same results again i was told i was responsible for deliv fee.  i screamed until the agreed to shut me up.  then again the same thing, another inspection another defective mattress...i was told to contact simmons which i did.  they said they would call the sleepys rep..no respnse...got another replacement...surprise...it happened again...another inspection...another  mattress...now its jan.2010 and i have yet another defective mattress and sleepys still will not compensate me via and upgrade at their expense and or a refund and  again i am expected to pay 100.00/delv for a replacement of a mattress that is defective for the 5th time..and their cust serv reps are rude and obnoxious..i've been screamed at,  called a b tch and hung up on.  when i  asked for a coporprate number i was laurtold there wasnt one...i found it on line myself.  at this point i am contacting the bbb and all my local news channels...ie"help  me howard".."shame on you"..etc..shame  on you sleepys!!!  professionals u r not!!!

This report was posted on Ripoff Report on 01/07/2010 11:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sleepys-Mattress-Company/linden-New-Jersey-07036/Sleepys-Mattress-Company-has-delivered-5-defective-mattresses-since-0808-and-will-not-re-551168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Here to Assist

AUTHOR: Cathy Sable - (USA)

Hello Laura, my name is Cathy from Sleepys Customer Service Department. Sleepys strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at [email protected] and reference the customer code on your purchase invoice, so I may provide you with some assistance.

Sincerely,

Cathy Sable Sleepys, LLC

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