• Report: #886860

Complaint Review: Sleepy's Mattress Company

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  • Submitted: Wed, May 23, 2012
  • Updated: Thu, May 24, 2012

  • Reported By: pat p — towaco New Jersey United States of America
Sleepy's Mattress Company
100 South Oyster Bay Road, Hicksville, NY 11801 towaco, New Jersey United States of America

Sleepy's Mattress Company 3rd lousy mattress set in a row...DON'T BE A FOOL TOO!!! towaco, New Jersey

*Author of original report: got a new mattress...as bad as the last

*REBUTTAL Owner of company: Please contact us.

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"NOTHING IS MORE IMPORTANT THAN YOUR COMFORT!
"At Sleepy?s, we know a mattress is the most important purchase of your lifetime. You spend a third of your life in bed! That?s why we offer our Exclusive Comfort Guarantee. If your support needs have changed and you are no longer sleeping comfortably, Sleepy?s will give you a one-time CREDIT of 50% on your original mattress purchase, applied towards the re?selection of a 
new mattress."

Your kidding right???
The above text was copied directly from an email I received on 5/17/2012 from Sleepys. I responded to the email but I yet to hear a response and that was a week ago. I was surprised that they would have the nerve to send me this email. I purchased a Sleep To Live King mattress set on 7/1/2009 and the mattress has been examined three times for compression. A $2500 mattress should not compress!!! Not in the 1st 6 months, nor in the first year. It was so bad we had to go buy a mattress topper to alleviate the pain & non-existent support.
I have tried for several years to get Sleepys to replace the lousy mattress I bought @ their Boonton, NJ store.  It was the most I have ever paid for a mattress and the absolutely worst one I have ever slept on. (Still is!  I've had 3 back operation in the last year so comfort is especially important for me.) This was after we fell for the scam of the computerized comfort analysis bed that's in the showroom. Sadly, we were duped into buying based on the hype. 
All of the mattress inspections have been disappointing as their people say the manufacturer's warranty prevents replacement unless there is a 2" compression.  That is ridiculous! If a mattress is compressed more than 2" it should have been replace a long time ago.  This piece of crap started to compress within a few months of purchase which should never happen. ( I also have to tell you that this was the 3rd mattress set I purchased from Sleepys that I had to replace!  And with each replacement, we paid more for a new mattress. What does that tell you about the products they carry??) A truly upstanding company would replace the mattress as a courtesy to a longtime customer and take the financial hit. Jeez! What's a couple of thousand dollars to a multi-million dollar company???? 
I was a loyal customer who purchased, 2 mattresses in their Toms River store and 7 in their north Jersey stores (Wayne & Boonton) not to mention a bed frame & collapsible bed.
I will not, ever, buy from them again.  I tell anyone who asks me my story and very strongly discourage them from ever stepping foot in a Sleepys showroom.  Frankly, I recommend they go to Macy's, where they truly value  loyalty and will refund every dime paid rather than a credit that has to use in their store...unlike Sleepys. Go anywhere but Sleepys.

This report was posted on Ripoff Report on 05/23/2012 07:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sleepys-Mattress-Company/towaco-New-Jersey-07082/Sleepys-Mattress-Company-3rd-lousy-mattress-set-in-a-rowDONT-BE-A-FOOL-TOO-towaco-886860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

got a new mattress...as bad as the last

AUTHOR: pat p - ()

After a lengthy correspondence with Sleepy's personnel, they did come and inspect the mattress. They agreed that it should be replaced and gave me a store credit for the amount that I paid. We purchased a new mattress and box spring.

This one had a new gel foam mattress that was supposed to be a hybrid matterss. Well, after 2 years, the mattress is in the shape of a W. I have to sleep on my side because if I move to the middle, I feel like I'm falling into a chasm. It is worse than the one we sent back.

Both my husband and I HATE this mattress. We never have a good night sleep on it. I just think that Sleepy's does not carry a quality product, just the latest version of the same old crap.

Why are mattresses so inferior today??? 

All these pillow top mattress cannot be turned over which is how you keep your mattress in good shape. And just about every mattress that Sleepy's carries is a pillowtop. 

I want a good night's sleep on a good mattress. What will it take????

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#2 REBUTTAL Owner of company

Please contact us.

AUTHOR: Cathy Sable - (USA)

Thank you for sharing your concerns. We welcome the opportunity to speak with you.  Please reach out to me at csable@mattress.com and include your invoice number and/or customer code and a telephone number with the best date and time to reach you
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