- Report: #609103
Report - Rebuttal - Arbitrate
Complaint Review: Sleepys - Sleepy's Mattress Professionals
Sleepys - Sleepy's Mattress ProfessionalsInternet, New Jersey United States of America
Sleepys - Sleepy's Mattress Professionals Sleepys Rip off -Wrong delivery. Not ready to exchange it Internet, New Jersey
*Author of original report: no response yet on this report
*UPDATE Employee: Here to assist
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I bought a sterns & foster mattress from Sleepys for $2100. I asked for extra firm mattress.They wrote a code for the mattress in the billing. The code will not tell you what you will be getting. They delivered me a medium soft matrtess with a manufacturing defect. Sleepys agreed to exchange another one for same mattress. I called them and told them i have also received a wrong delivery .I need extra firm mattress which is having same cost and asked them to deliver me extra firm but they said it is a comfort exchange and i need to pay $400+delivery charges. I told them that the slesman wrote a incorrect code in the billing.we had couple of discussion with customer service as well as 3 way call with saleman and a supervisor in customer service but they were not ready to give me extra firm wich has same price. I have back pain with this soft mattress and living with it. The customer service was very rude and supervisor was not cooperative at all.
I got rip off and i will tell everyone , pl keep away from this bad company and unprofessional people.
This report was posted on Ripoff Report on 06/01/2010 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sleepys-Sleepys-Mattress-Professionals/Internet-New-Jersey-07054/Sleepys-Sleepys-Mattress-Professionals-Sleepys-Rip-off-Wrong-delivery-Not-ready-to-ex-609103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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