- Report: #875987
Complaint Review: Sleepys
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| Sleepys 10 Mt. Pleasant Ave, #I-104
Dover, New Jersey United States of America |
|
Sleepys Substandard Products. Bad customer service. Dover, New Jersey
*REBUTTAL Owner of company: We're Here to Help
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We purchased a Kingsdown Sleep to Live mattress. Within a week, the mattress had sink holes of uneven wear. There is a large hump between us, destroying any intimacy. Giving Sleepys the benefit of doubt, I gave the mattress thirty days to give my body time to adjust. It only got worse.
I called in 35 days to report the problem. Since it was five days past their timeline, I had to get a mattress inspector. When he arrived, I asked him off the record what he thought of Kingsdown. He advised that there are many complaints about this particular mattress and that it is of poor quality. He said Sleepys will typically make you have two or three inspections before replacing it.
After reading several posts like this, I believe Sleepys is aware of the problems with the mattress and chooses to sell them anyway for a high commission. A reputable company would have dropped the line and brought in a new one.
Customer Service #1 Since Kingsdown will not honor the warranty, Sleepys does not want the mattress back. They sent us to a store where we would receive a deep discount on purchasing another set to make it up to us for all of our problems. After spending an hour looking at mattresses, we were told the deep discount is the actual store sale price; which everyone gets.
After wasting our time, we called Customer Service #2- A very unpleasant woman offered to take the old mattress back and give us a $700 credit. My $3,000 mattress is now worth $700 for them to resell. Then I will have the opportunity to buy another regular sale price $2,000 mattress.
Sleepys solution is for me to buy another mattress from them. They do not care about their customers satisfaction. They sold me a $3000 piece of garbage. They do not stand by their products.This has been one expensive nightmare.
For $3000, I purchased non-stop back and neck pain. I have NEVER had these pains before. It is so bad that it wakes me up during the night and I have to move to the guest room.
I called in 35 days to report the problem. Since it was five days past their timeline, I had to get a mattress inspector. When he arrived, I asked him off the record what he thought of Kingsdown. He advised that there are many complaints about this particular mattress and that it is of poor quality. He said Sleepys will typically make you have two or three inspections before replacing it.
After reading several posts like this, I believe Sleepys is aware of the problems with the mattress and chooses to sell them anyway for a high commission. A reputable company would have dropped the line and brought in a new one.
Customer Service #1 Since Kingsdown will not honor the warranty, Sleepys does not want the mattress back. They sent us to a store where we would receive a deep discount on purchasing another set to make it up to us for all of our problems. After spending an hour looking at mattresses, we were told the deep discount is the actual store sale price; which everyone gets.
After wasting our time, we called Customer Service #2- A very unpleasant woman offered to take the old mattress back and give us a $700 credit. My $3,000 mattress is now worth $700 for them to resell. Then I will have the opportunity to buy another regular sale price $2,000 mattress.
Sleepys solution is for me to buy another mattress from them. They do not care about their customers satisfaction. They sold me a $3000 piece of garbage. They do not stand by their products.This has been one expensive nightmare.
For $3000, I purchased non-stop back and neck pain. I have NEVER had these pains before. It is so bad that it wakes me up during the night and I have to move to the guest room.
This report was posted on Ripoff Report on 04/30/2012 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sleepys/Dover-New-Jersey-07930/Sleepys-Substandard-Products-Bad-customer-service-Dover-New-Jersey-875987. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
We're Here to Help
AUTHOR: Cathy Sable - (USA)
SUBMITTED: Monday, April 30, 2012
POSTED: Monday, April 30, 2012
We appreciate your feedback, and we apologize if you experienced difficulties. Sleepys prides ourselves in 100% customer satisfaction, listening to the consumer and taking feedback like yours very seriously. We hope that you will change your mind and allow our team of specialists to further assist you and address your complaint. Please email us at csable@mattress.com and provide your invoice number or customer code and include a telephone number with the best time and date to reach you.
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