• Report: #739807

Complaint Review: Sleepys

  • Submitted: Sun, June 12, 2011
  • Updated: Mon, June 13, 2011

  • Reported By: Disappointedbuyer — New Brunswick New Jersey United States of America
Sleepys
Route 1, New Brunswick, New Jersey New Brunswick, New Jersey United States of America

Sleepys Returns Policy New Brunswick, New Jersey

*UPDATE Employee: Here to assist

*Author of original report: The cost of my purchase for Simmons Comfortpedic Luxury Plush memory foam mattress

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I first went to Sleepys after returning three previous mattresses to previous companies.  Other companies accepted the returns.  I did not realize that Sleepys does not accept the returns due to the policy.  I thought Sleepys accept the returns if I am not satisfied with this mattress.

I first purchased Simmons Comfortpedic Plush mattress on May 30, but upgraded to Luxury Plush on June 5.  To the realization, I am not satisfied with this mattress due to my lower back pain.  I went to Sleepys on RT 1 in New Brunswick, NJ where I originally purchased from and asked for mattress return.  The salesperson told me that he can not do anything, but suggested to contact Sleepys regarding to mattress return. 

I did call Sleepys this morning and found out the mattress can not be returned due to the silly policy.  O Of course, I was upset.  I have no choice, I have to sell it on craiglist.org and Ebay.  I am even willing to negotiable the price with anyone who interested in purchasing this mattress.

I really wish Sleepys changes its policy, so customers like me would be satisfied with either exchanges or returns whichever they wish. 

I am stuck with this mattress because I was told I can not return this mattress.  Obviously, I am getting ripped off by Sleepys.

This report was posted on Ripoff Report on 06/12/2011 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sleepys/New-Brunswick-New-Jersey-/Sleepys-Returns-Policy-New-Brunswick-New-Jersey-739807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Here to assist

AUTHOR: Cathy Sable - (USA)

Dear Sleepy's customer,
 
Thank you for submitting your recent Sleepy's review. We welcome the opportunity to speak with you.  Please reach out to us at csable@mattress.com and include your invoice number and/or customer code and a telephone number with the best date and time to reach you. Our intention is to do all we can to come to a solution that will be satisfactory to you. We are looking forward to hearing from you.
 
Sincerely,
 
Sleepy's Customer Relations
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#2 Author of original report

The cost of my purchase for Simmons Comfortpedic Luxury Plush memory foam mattress

AUTHOR: Disappointedbuyer - (USA)

I have to update this for you to know.  I paid the total of $2985.28 for the mattress set, springbox (I later exchange from standard spring box to low spring box this morning) plus delivery.

Mattress set $2699.99 (mattress and standard spring box-later exchanged to low spring box)
Delivery $89.99
Sales Tax (NJ) $195.30
Total: $2985.28

Hopefully, my situation will be resolved soon and I will get a refund check one day.
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