- Report: #706162
Report - Rebuttal - Arbitrate
Complaint Review: Sleepys
Sleepys2945 Veterans Road West 2nd Floor Staten Island, New York United States of America
Sleepys 1800mattress The comfort guarantee is a scam. They wont switch a mattress that is the same exact price on the floor Staten Island New York
*UPDATE Employee: Sleepy's
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Well, I called customer service to make a comfort exchange, because I wake up with my feet higher than my head and gets me nauseous and they said OK go to the showroom. I went to the showroom and found the mattress I liked better. A Sterns and Foster. The sticker price was lower that the one I had purchased. They are supposed to exchange for equal value or I pay the difference. Their Guarantee and comfort exchange is a big lie. They want to charge me another $1,700 plus the comfort exchange fees 399 and oh yea, "a delivery charge" $89. They are totally dishonest about what they preach. You would not find this out unless you wanted to exchange you mattress. What a bunch of CON Artists. Everyone know you cant lie on a mattress for 15 minutes and say this is the mattress I want for the next 10 years. They ONLY way is to actually sleep on it.
So at the end of the day they are refusing to honor their comfort guarantee
This report was posted on Ripoff Report on 03/15/2011 07:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sleepys/Staten-Island-New-York-10309/Sleepys-1800mattress-The-comfort-guarantee-is-a-scam-They-wont-switch-a-mattress-that-is-706162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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