- Report: #808697
Report - Rebuttal - Arbitrate
Complaint Review: Sleepy's
Sleepy's55 Palomba Dr., Internet United States of America
Sleepy's Purchased Pillow, none in stock so it was ordered. Pillow delivered, wrong consistency no form or strength to it. Internet
*REBUTTAL Owner of company: We are here to assist
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I spent $99.99 for this pillow that I cannot use. I called customer service and no one answered, recording said they were revamping their system and would be up at noon. I called today and they still are not available, but did speak with someone who was very defensive and also said their was nothing that could be done. Then I lost my temper. I am feeling very ripped off. Their was no offer for a refund or replacement. It is like if you buy something from them you are stuck with if forever.
I am retired and have a small income. I have Osteoporises in the advanced stages and must have a pillow that supports my neck as I sleep.
I also purchased a mattress set a year and a half ago for $4,000. , it is beginning to break down, it has a 25 year warrantee, but it must be in perfect condition for anyone to look at it. It takes my husband and I to move around for a couple of hours to work out the back pain.
I have also, been told their is nothing that can do. This is now beyond being reasonable.
This report was posted on Ripoff Report on 12/13/2011 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sleepys/internet/Sleepys-Purchased-Pillow-none-in-stock-so-it-was-ordered-Pillow-delivered-wrong-cons-808697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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