• Report: #1017598

Complaint Review: Sleepy's

  • Submitted: Wed, February 20, 2013
  • Updated: Sun, March 10, 2013

  • Reported By: ljtosetti — hyde park New York United States of America
Sleepy's
2592 South Road Route 9 Poughkeepsie, NY 12601 Nationwide United States of America

Sleepy's Mattress Warranty Fraud! poughkeepsie, Nationwide

*Author of original report: Sleepys trys to redeem themselfs but fails again....

*UPDATE Employee: Thank you for sharing your concerns.

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I purchased a  Miralux Splendor Plush mattress & box spring from Sleepy's 5 years ago. I spent about $2k all together for the mattress & delivery.  The mattress had a 15 year non pro rated warranty,  We thought this was great! We also loved the mattress it was everything we had hoped for it had totally cured my back aches. Well 5 years later the aches started up again & my boyfriend got to the point that he would sleep on the couch because it was causing so much pain, I knew the mattress had worn a bit but upon a close inspection it had 2 huge body prints. I immediately called sleepys to get someone to inspect the mattress for us, something has to be done this is totally unacceptable.

First person i talked to told me i was in collections with sleepys for not paying my mattress off! This was BS the mattress had been paid off in time for years. Well we got that cleared up after about 20 min. They told me that the mattress had to be sagging 1.5 in for it to be covered under warranty. After setting the inspection appointment i hit the web to see exactly how the inspectors measure the sags so i knew exactly what the out come would be & to make sure we met the requirements. I was really shocked to find all of the complaints about sleepys not standing behind the warranty. But I also was confident our mattress was really bad and would have no prob passing this 1.5 inch sag rule. After all it has been sagging for years and we just shrugged it off. Well I measured with a string and measuring tape and my boyfriends side was sagging almost 2"! my side was more like 1" I though no prob this will get passed there is no way that it could fail. 

So on inspection day a women came and measured with the plexiglass measuring unit and a string. She took pics of her findings and told me we had made the 1.5" sag mark on my boyfriends side and and my side had only a .5" sag. I thought ok, well at least we still made the mark but the plexi glass unit they use to measure doesn't sit flat on the mattress, it has a rectangular flat bottom to get an accurate measure meant you would need to use a measuring tape, This is more like an estimate of how deep the sag it not an accurate way to tell.  This is how they scam people, there measuring unit manipulates the real measurements! The inspector packed up her stuff told me you made the 1.5" sag and i would receive something in writing from sleepys within 10 days . 

I got a phone call from sleepys today to tell me that my mattress was up to industry standards Now get ready to hear this... It was only sagging 1 & 3/8" !!!!! I told them they had to be kidding me what scam artists! I demanded another inspection,  they are coming back out but i expect the same outcome. We have already purchased a new memory foam mattress and are sleeping well and it only cost $400. I am so disappointed with sleepys i will never buy anything from them ever again & I will make sure nobody i know ever does business with them as well! Buyer Beware!

This report was posted on Ripoff Report on 02/20/2013 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sleepys/nationwide/Sleepys-Mattress-Warranty-Fraud-poughkeepsie-Nationwide-1017598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Sleepys trys to redeem themselfs but fails again....

AUTHOR: ljtosetti - (United States of America)

2 days after placing this complaint I was contacted by sleepys.  They credited the money for the mattress only $950. It has to be used within 14 days (Which sucks beause I has already purchased a new mattress from another vendor being they told me my mattress was still up to standard & would not be refunding me) Better then nothing i guess so I went to the show room on a Saturday to pick out a new mattress. I was not going to just let $950 go out the window.

I had already picked out a few to look at online so i had an idea of what i wanted. I picked a new mattress for $999.  Now online they offer free delivery if you spend over $599. In store they charge $99 for delivery i asked if I could just pick it up. No they have to deliver, Of course they do! they have to try to get something out of you. I asked for the free delivery deal they offer online as I was spending $999 I should get the same deal right? all of the mattress are the same price online as in store so what difference does it make right. Nope wrong the sales woman said she could call the supervisor and see what they could do anout the delivery charge, the best they could do for me was give me a half price discount for delivery @$50. The saleswomen also asked the supervisor if they could also credit me the cost of a new boxspring to go with the mattress being my original purchase was both mattress and boxspring. The supervisor once again could only offer a discount on a new boxspring. I declined after what I have been through with them I will not be putting out anymore $ to them. So I just purchased the new mattress for $999 with my credit and had to put out $100 for the difference and delivery fee. It was finally over and done with so I thought...

The next day (Sunday) my mattress was going to be delivered between 12-4. Around 10 am I hear sleepys ad on the radio... there new sale starting today (Sunday) was for the same mattress I had just purchased the day before. I went online to see how much cheaper it was. Well now the mattress and boxspring were $999! I had purchased just the mattress for $999 the day prior. Now when the saleswomen asked the supervisor if they would give me the boxsping the day before they could only offer a discount! This made me furious they will try to get whatever they can out of you. They knew d**n well that it was going to go on sale (Free) the next day and still wanted to see if they could get away with charging me for it.

I called the showroom imediatly and told them i heard the ad and wanted the boxspring as I had paid that price just the day before without the boxspring.  They told me i had to contact customer service about it there was nothing they could do. I called customer service after talking to 3 different people they canceled my delivery for that day and added the boxspring to my order for free to be delivered the next day. Nice right.

Moral of the story is Sleepys will try to get away with anything they can. I will never deal with them again. This has been the worst shopping experiance I have ever had. I thougt they were trying to right there wrong, but givin the oppertunity they will see how much they can get away with.

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#2 UPDATE Employee

Thank you for sharing your concerns.

AUTHOR: Cathy Sable - (USA)

Sleepy's welcomes the opportunity to speak with you.  Please reach out to me at csable@mattress.com and include your invoice number and/or customer code and a telephone number with the best date and time to reach you. We look forward to working with you, and resolving your issue.

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