• Report: #852269

Complaint Review: Sleepy's/Barbara

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  • Submitted: Sun, March 11, 2012
  • Updated: Mon, March 12, 2012

  • Reported By: susan ollander — NEW YORK New York United States of America
Sleepy's/Barbara
969 Third Ave new york, New York United States of America

Sleepy's/Barbara Robert Poor customer service new york, New York

*REBUTTAL Owner of company: We're Here to Help

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After going into the Sleepy's store and placing an order for over $3400 I was promised by Robert/Barbra that they got permission to give me a free tempur-pedic pillow. I spend a lot of money there and they called the manager who approved of this pillow.  When I had my order delivered, 2 box springs, mattress and the wrong mattress pad I was told that no pillow was in the delivery.  I called Barbra about 10 times over the last few weeks who told me that she was on top of this and I would definitely going to get this pillow.  She has not called.  I am tired of having to call her to complain and be told she is taking care of this.  I got my mattress in a few days.  How hard is to get a pillow in 3 weeks!  This is just uncalled for.  I want her reported and I want my pillow or I am going to return my $3400 order.

This report was posted on Ripoff Report on 03/11/2012 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/SleepysBarbara/new-york-New-York-10022/SleepysBarbara-Robert-Poor-customer-service-new-york-New-York-852269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

We're Here to Help

AUTHOR: Cathy Sable - (USA)

Ms. Ollander,

Thank you for expressing your concern(s). Our records show, based on a previous post to another social media site, you have responded to the reply sent. An agent will be reaching out to you soon to discuss the complaint.
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