• Report: #382218

Complaint Review: SlimBody Coach

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  • Submitted: Fri, October 17, 2008
  • Updated: Sat, July 18, 2009

  • Reported By:Ashmore Illinois
SlimBody Coach
6452 Fig St Suite A Arvada, Colorado U.S.A.

SlimBody Coach Will not refund money and charge your credit card without authorization Arvada Colorado

*UPDATE Employee: Company Response

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I ordered the free trial but had a computer error and then ordered 6 bottles. Called the company 4 minutes later and found out both transactions had gone through. I canceled the free trial and they said if I received it to send it back. I did receive it and marked return to sender un opened. I was charged shipping and then charged for the package $49.95. I was upset so I called on Sunday the 5th of October about the charges and they refused to refund me the money because they had not received the returned product. I also said I would be returning the 6 bottles. I called again on the 6th of Oct and spoke to a representative and then a Supervisor. They Offered me a refund of $25 and the return authorization for the 6 bottles for a money back guarantee. I sent the product back with a signature required which they received on Oct 9th. On Oct 10th I called they had received the package and told me I would have my refund by Thursday Oct 16th. I called Oct 17th and was told I would not be receiving a refund because I was past the Oct 3rd deadline to return the product. I did not even receive the product until the 12th of September. I have had 3 charges apprear on my debit card for around $202 and they have all the merchadise and I have received a $25 credit. This company needs to be punished for their cheating of consumers.

Kristie
Ashmore, Illinois
U.S.A.

This report was posted on Ripoff Report on 10/17/2008 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/SlimBody-Coach/Arvada-Colorado-80004/SlimBody-Coach-Will-not-refund-money-and-charge-your-credit-card-without-authorization-Arv-382218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Company Response

AUTHOR: Gns - (U.S.A.)

We apologize for any inconvenience this may have caused. Please contact us at 1-800-595-4670 and we will gladly address your concerns and resolve this issue.

Sincerely,

Supervisor
GNS
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