• Report: #988103

Complaint Review: Slomins Alarm Systems

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  • Submitted: Fri, December 28, 2012
  • Updated: Tue, January 08, 2013

  • Reported By: Kenny — Merrick New York United States of America
Slomins Alarm Systems
Hicksville, New York United States of America

Slomins Alarm Systems Slomins would not service their alarm equipment Hicksville, New York

*UPDATE Employee: VP

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Back in Oct I called Slomin's alarm service phone number to report to them that my alarm does not work.  I was asked all pertinent questions about who I am, my address, my acct #, my last 4 digets of my ss #, the last bill I have and finally my security word.  I told them that I never had the need or opportunity to resite my security word.  I tried hard to remember it but could not.  The customer service person, Connie told me she could not send a service tech to my house to repair their alarm system because I could not remember my security word.  I told "Connie" the customer service person to please put on a supervisor to help.  She put on a supervisor named Christian.  He was very beligerent with me and insisted on that security work.  I told him I gave you my ss#, my name, my home address, my account #, my secuity code # and my last invoice and that he was coming to MY HOME to repair the alarm who else would I be.  He would not set up an appointment and told me it was my problem and my responsibiity to remember my security word.   He than sent me a letter threatening me that if I dont continue to pay for the service Slomins would sue me. Back in Oct I called Slomin's alarm service phone number to report to them that my alarm does not work.  I was asked all pertinent questions about who I am, my address, my acct #, my last 4 digets of my ss #, the last bill I have and finally my security word.  I told them that I never had the need or opportunity to resite my security word.  I tried hard to remember it but could not.  The customer service person, Connie told me she could not send a service tech to my house to repair their alarm system because I could not remember my security word.  I told "Connie" the customer service person to please put on a supervisor to help.  She put on a supervisor named Christian.  He was very beligerent with me and insisted on that security work.  I told him I gave you my ss#, my name, my home address, my account #, my secuity code # and my last invoice and that he was coming to MY HOME to repair the alarm who else would I be.  He would not set up an appointment and told me it was my problem and my responsibiity to remember my security word.   He than told me that if I dont continue to pay for the service Slomins would sue me.  I also received a letter from this wonderful supervisor (a little power goes a long way) that i would have to pay additonal monies if I cancel before 4 years.  Not once did common sense factor into his distorted reasoning.   Why not work with a customer when you can escualate a simple problem?

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This report was posted on Ripoff Report on 12/28/2012 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Slomins-Alarm-Systems/Hicksville-New-York-11801/Slomins-Alarm-Systems-Slomins-would-not-service-their-alarm-equipment-Hicksville-New-Yor-988103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

VP

AUTHOR: Slomin''s Inc - (United States of America)





I would like to further discuss your issue. Please contact

me at your earliest convenience.



 



Chris Vitale



Slomins Inc



516-932-7021 Ext 2257



www.slomins.com



 



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