• Report: #602995

Complaint Review: Smart Buy Glasses

  • Submitted: Thu, May 13, 2010
  • Updated: Mon, May 17, 2010

  • Reported By: Kami — Orlando Florida USA
Smart Buy Glasses
Internet United States of America

Smart Buy Glasses You pay, you wait and wait, you get screwed! Internet

*Author of original report: I got a refund

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On February 11, 2010, I ordered Smith sunglasses and Oliver Peoples prescription glasses. On February 18th, I received an email informing me that the Smith glasses were not available and suggested that I choose another model from the list of "in stock" items on the Smart Buy Glasses website. I chose Persol sunglasses. I was sent a bill from SBG Optical Group to cover the increased cost of the Persol sunglasses. I paid the bill for $101 via Paypal.


I received an email issuing a refund for the original Smith sunglasses order on April 26, 2010, although I never received an email informing me that the order bad been cancelled. I've sent several emails to the customer service department asking for a refund for the extra I paid to substitute the Persol sunglasses for the Smith, but I've received absolutely no response. I attempted to file a complaint with Paypal, but Paypal only allows the consumer 45 days to file a complaint.


After waiting for months on end, I did receive the Oliver Peoples glasses on May 9, 2010. But, still no response from customer service regarding the refund for the Persol sunglasses.


I absolutely would not buy from this vendor again. There are several "Buyer Beware" complaints about this company on several websites. Please heed these warnings and consider other options when purchasing fashion eyewear. Thank you.


This report was posted on Ripoff Report on 05/13/2010 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smart-Buy-Glasses/internet/Smart-Buy-Glasses-You-pay-you-wait-and-wait-you-get-screwed-Internet-602995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

I got a refund

AUTHOR: Kami - (USA)

I sent Smart Buy Glasses a sternly worded email explaining that I would write as many Internet complaints as humanly possible until I got a refund.  I'd written about 20 on various sites when I got an email apologizing and promising to process the refund on Monday.  On Sunday night, the money was refunded via Paypal.  Although I got a refind, I still would not do business with this company because of the length of time it takes for them to procure and ship the products.  If they were honest upfront and didn't list items as being "in stock" on their website which implies that they are immediately available for shipment, at least consumers would be slightly more informed.
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