- Report: #584285
Report - Rebuttal - Arbitrate
Complaint Review: Smart Cremation - Jerry Norman - Jill Larson
Smart Cremation - Jerry Norman - Jill LarsonSeattle, Washington Internet United States of America
Smart Cremation - Jerry Norman - Jill Larson Pre-Planned Cremation Scam - Ponzi Scheme - They take the money away, dont trust the funds. Internet
*Consumer Comment: BBB Exposed in Ponzi Scheme in 2010
*General Comment: Consumers beware of Smart Cremations and their subsidiary ACCUCARE and their Crematory Gateway!
*UPDATE Employee: Please Check Your Facts
*Consumer Suggestion: Do NOT trust the BBB ratings
*General Comment: Better Business Bureau
*Consumer Comment: As Always, Read the Contract
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A friend bought this plan for $1599 and cancelled it 2 months later and got only $500 back!!! total ripoff scheme. THey did it before under another company name. Ba aware. This is my investigation.
I recently received a mailer from Smart Cremation and a call from one of their telemarketers. I agreed to a meeting with them and I was prepared to meet with this lady who actually was very angry because I questioned the integrity of Smart cremation based on the research I made prior to the meeting.
Smart Cremation was started in 2008 by Jerry Norman (CEO), who was the CEO of Neptune Society where he was fired. Neptune Society was sued by the state of Colorado for not putting enough money in the trust accounts and misleding the consumers. They finally settled the lawsuit in 2009 and agreed under a new management to revert the mistakes that Mr Norman did under his supervision of the company. This gentleman started Smart cremation with the same concept and he is repeating the same ponzi scheme he got Neeptune Society in trouble in CO. Smart Cremation only trusts less than 30% of the money you give them!!!
I asked this lady to give me the details of how the funds would be distributed and how money went to trust and she got very agitated to which she responded "we trust enough". I challenged how can you guaranteed the price is the same for the next 10 years as you dont own any crematory and she explained that they were in the process of acquiring crematories everywhere and also that I shouldnt be worried as the future funds for the cremation would come from future customers that sign up on their smart plan (yeah, right)... it sounds to me something like Social Security or a Ponzi scheme to pay older people with the money from the new people!!!
She kept emphasizing that Smart Creamation was the "Old Neptune Society" but better to which I brought up the past history of issues with Neptune while this guy was CEO there where he was fired and she couldn't really articulate why "now" it is better and how she could ensure this guy will not do the same with this company to what he did to Neptune.
So she left my house very angry and even cursing that I made her loose her time. She didnt even leave a business card.
I kept researching online (thanks to Google!) and I found that Neptune Society sued Mr Norman for stealing all the business model and people to found Smart Cremation.
I just want to bring this to some other old folks out there as some of my friends at the club have been receiving these mailers, a couple bought the so called smart plan and one of them tried cancelling his contract for 2 months and he finally got the money back... but only $500 of the $1599 he originally paid!!! Smart response was that the rest of the money was the "merchandise" which is a cheap wood urn which they sell for $1000. That's how they get you screwed.!!
Be aware. Report this people to the regulators or BBB.
Be inform before you meet with these scammers. (by the way keep the $25 gas gift card that they offer to go to your house!)
This report was posted on Ripoff Report on 03/22/2010 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smart-Cremation-Jerry-Norman-Jill-Larson/internet/Smart-Cremation-Jerry-Norman-Jill-Larson-Pre-Planned-Cremation-Scam-Ponzi-Scheme-T-584285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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