- Report: #584285
Report - Rebuttal - Arbitrate
Complaint Review: Smart Cremation - Jerry Norman - Jill Larson
Smart Cremation - Jerry Norman - Jill LarsonSeattle, Washington Internet United States of America
Smart Cremation REVIEW: Smart Cremation commitment to total customer satisfaction, ensuring each and every customer & family members receive the best care & service possible. In good standing with attorney general & funeral board in every state they operate.. Mutli-millions of dollars held in trust accounts, securely for the future cremation services. Arizona, Oregon, Washington, California
*UPDATE: Smart Cremation pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. A Ripoff Report Verified Safe Business.
*Consumer Comment: BBB Exposed in Ponzi Scheme in 2010
*General Comment: Consumers beware of Smart Cremations and their subsidiary ACCUCARE and their Crematory Gateway!
*UPDATE Employee: Please Check Your Facts
*Consumer Suggestion: Do NOT trust the BBB ratings
*General Comment: Better Business Bureau
*Consumer Comment: As Always, Read the Contract
SPECIAL UPDATE: June 9 2012: Smart Cremation remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Smart Cremation is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Smart Cremation has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Smart Cremation has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Smart Cremation remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Editors UPDATE: Positive rating and recognition has been given to Smart Cremation for its commitment to excellence in customer service.
Rip-off Reports discussions with Smart Cremation have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that they will receive clear and easy communication with the company, which is absolutely receptive to working towards a mutually satisfactory resolution to any misunderstandings, complaints or any concerns whatsoever. Ripoff Report learned that Smart Cremation listens carefully to client concerns and offers a 100% money back guarantees their services.
Smart Cremation CEO, Jerry Norman, is proud of the services offered by his company. He has informed us that he expects his employees and representatives to treat each customer with the highest respect, as if they were a family member. He set the company values to include transparency at every level. Jerry has been in the funeral business for over 25 years and feels that consumers have become smarter and expect more out of companies like Smart. Smart Cremation designs their plans to be very simple, honest, and affordable.
Senior Vice President, Jill Larson, says, Smart Cremation was founded on the premise that people want a straightforward, easy service to be provided for them. We also believe that planning arrangements ahead of time ideally when everyone is healthy and clear-minded is much easier on survivors in the long run. Imagine having to plan a funeral for a loved one, but having only to make one phone call, be left with no bill, and knowing that you carried out your loved ones wishes exactly as they wanted. That is what we do.
Smart Cremation provides a positive environment for employees and staff. They have full access to executive staff and are encouraged to bring any customer service issues to the attention of the management immediately, so they can be resolved in a timely manner.
In summary, after our investigation, which included discussions with Jerry Norman and his executive team, Rip-off Report is convinced that Smart Cremation is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT SMART CREMATION: ..
ABOUT THE CEO, JERRY NORMAN, AND SMART CREMATION
Jerry Norman, CEO of Smart Cremation has over 25 years of experience in the funeral industry. Jerry has been married for over 40 years, has two grown children, and two grandchildren. He currently resides in the Seattle area, where he leads the team of Smart Cremation executives and staff.
Jerry was employed by the Neptune Society as the President and Chief Executive Officer. He and the Neptune Management Corporation agreed to terminate Normans employment relationship on an amicable basis in 2008. Normans primary basis for terminating his relationship, was strong opposition to Neptunes conduct in regards to its non-compliance with trusting and regulatory matters.
The Colorados Commissioner of Insurances investigation that Neptune Society had misled consumers and manipulated prepaid, preneed funeral accounts in order to skirt Colorado law and maximize profits did not result in any injury to a single consumer. Moreover, while Neptunes July 27, 2009, settlement, long after Jerry Normans departure, in which Neptune admitted to violating several aspects of Colorado insurance law, and agreed to a number of provisions to remedy its wrongdoing, these had nothing to do with trusting consumers money or any fraud, and certainly nothing to do with Smart or Norman.
Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting them know, the member business wanted to make things right with them. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The one Report that was posted about Smart Creation was found to be false and was not posted by a real customer. Ripoff Report frowns on this kind of behavior. This industry is very competitive and for this reason Ripoff Report suspects the complaint was posted by a competitor.
See Smart Creation's video testimonials of previous clients that were taken and can be viewed online on Smart Cremations website. ....
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Smart Cremation Commitment to Excellence and Consumer Satisfaction. .... ===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Smart Cremation - Jerry Norman - Jill Larson Pre-Planned Cremation Scam - Ponzi Scheme - They take the money away, dont trust the funds. Internet
A friend bought this plan for $1599 and cancelled it 2 months later and got only $500 back!!! total ripoff scheme. THey did it before under another company name. Ba aware. This is my investigation.
I recently received a mailer from Smart Cremation and a call from one of their telemarketers. I agreed to a meeting with them and I was prepared to meet with this lady who actually was very angry because I questioned the integrity of Smart cremation based on the research I made prior to the meeting.
Smart Cremation was started in 2008 by Jerry Norman (CEO), who was the CEO of Neptune Society where he was fired. Neptune Society was sued by the state of Colorado for not putting enough money in the trust accounts and misleding the consumers. They finally settled the lawsuit in 2009 and agreed under a new management to revert the mistakes that Mr Norman did under his supervision of the company. This gentleman started Smart cremation with the same concept and he is repeating the same ponzi scheme he got Neeptune Society in trouble in CO. Smart Cremation only trusts less than 30% of the money you give them!!!
I asked this lady to give me the details of how the funds would be distributed and how money went to trust and she got very agitated to which she responded "we trust enough". I challenged how can you guaranteed the price is the same for the next 10 years as you dont own any crematory and she explained that they were in the process of acquiring crematories everywhere and also that I shouldnt be worried as the future funds for the cremation would come from future customers that sign up on their smart plan (yeah, right)... it sounds to me something like Social Security or a Ponzi scheme to pay older people with the money from the new people!!!
She kept emphasizing that Smart Creamation was the "Old Neptune Society" but better to which I brought up the past history of issues with Neptune while this guy was CEO there where he was fired and she couldn't really articulate why "now" it is better and how she could ensure this guy will not do the same with this company to what he did to Neptune.
So she left my house very angry and even cursing that I made her loose her time. She didnt even leave a business card.
I kept researching online (thanks to Google!) and I found that Neptune Society sued Mr Norman for stealing all the business model and people to found Smart Cremation.
I just want to bring this to some other old folks out there as some of my friends at the club have been receiving these mailers, a couple bought the so called smart plan and one of them tried cancelling his contract for 2 months and he finally got the money back... but only $500 of the $1599 he originally paid!!! Smart response was that the rest of the money was the "merchandise" which is a cheap wood urn which they sell for $1000. That's how they get you screwed.!!
Be aware. Report this people to the regulators or BBB.
Be inform before you meet with these scammers. (by the way keep the $25 gas gift card that they offer to go to your house!)
This report was posted on Ripoff Report on 03/22/2010 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smart-Cremation-Jerry-Norman-Jill-Larson/internet/Smart-Cremation-REVIEW-Smart-Cremation-commitment-to-total-customer-satisfaction-ensurin-584285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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