As other users have reported, on March 19 I called the toll-free number for Smart Lidz after seeing their ad on TV. I expected to pay $10.95 for four "lidz" plus $7.95 shipping.
They kept asking if I wanted additional items and if I answered NO, it would switch to a promotional message and then ask ARE YOU SURE. The questions were very confusing and you kept being asked the same questions over and over.
After I refused all offers of additional Smart Lidz, it started asking me if I wanted knives. There was no way to get out of the automated messages so I hung up.
I tried to call back to the same number but was not provided with a customer service option, only the same automated responses to place a new order. I assumed (shame on me!) that since I had not "confirmed" my order with anyone they wouldn't consider it a valid order but I was wrong.
My account was charged $33.85 on March 21. My online bank records had a different toll free number listed. I called 866-608-8635 to cancel my order, but was advised that it had already shipped. I explained that I had not completed an order and certainly had not agreed to pay $33.85.
The person I spoke to suggested that I should call back after I had received the items to obtain an RMA. I told them to note in my account that I was going to refuse the package and if I didn't see a refund of the entire amount after a reasonable length of time, I would dispute the charge with my bank.
I received the package on 3/24 and took it to the post office to refuse. I didn't have to pay any postage since it had not been opened, and I noted the USPS tracking number as suggested by the Post Office employee. I can see online that the package was refused but it does not show that it was received by Smart Lidz - this is was the Post Office said it would show.
I am getting ready now to dispute the charge, but wanted to call the company as a courtesy, in case they were already processing a refund. After spending hours trying to reach Customer Service ("All representatives are busy now. Please try your call again later.") I have given up and will have my bank reverse the charge.
DO NOT DO BUSINESS WITH THIS COMPANY - if I had read the reviews of this product (again, shame on me) I would never have ordered it. If they charge my account again after I've disputed it, I will dispute it again, as many times as it takes.
Overland Park, Kansas