My wife received numerous phone calls throughout November from Smart One Energy LLC (she said that the caller's English was thickly accented, making it difficult for her to comprehend the caller). In each case, she asked that the Smart One Energy LLC representative call back when I was home (I am her husband). About 2 weeks ago, someone from Smart One Energy LLC called again while I was at work and spoke with my wife.
This time; however, the person Identified himself as a Washington Gas representative (our Gas service is with Washington Gas), and asked my wife to sign up for some sort of deregulation promotion. My wife says that she didn't fully understand what the person wanted (heavily accented english) and thought that she was speaking to someone from Washington Gas.
She says that when asked, she gave the "Washington Gas" representative (was actually someone from Smart One Energy LLC) our account number for some sort of deragulation promorion that would save us money on our gas bill (I told my wife afterward to NEVER give out account info!). Apparantly, she was tricked into agreeing to something with the person proclaiming to be from Washington Gas.
Today (Dec 23) I received a letter from Washington Gas informing me that Smart One Energy LLC would be my new natural gas provider (effective January 1, 2012). I tried numerous times at 5:00 pm today (Friday, DEC 23rd) to contact Smart One Energy LLC customer service (or ANYONE at Smart One Energy LLC ), via their customer service line: 1-888-363-4976. Each time, I was re-routed to the company voice-mail (even though the Smart One Energy LLC website lists customer service hours until 6 pm on Fridays).
So, I called Washington Gas to try and understand HOW another company had somehow changed our Gas Service without a proper authorization or contract. Washington Gas told me that they couldn't do anything, as the new contract is with Smart One Energy LLC (but they were at least able to give me the new contract number that someone at Smart One Energy LLC tricked my wife into authorizing without proper consent).
I want Smart One Energy LLC to cancel whatever verbal-agreement contract that they tricked my wife into over the phone, and switch my Gas service provider contract BACK to Washington Gas! ( I did not authorize a switch from Washington Gas to a new contract with Smart One Energy LLC -- and if my wife did, she did so unknowingly, and against her will). Judging by the poor customer service... I wouldn't WANT Smart One Energy LLC providing me with ANY service!