- Report: #413136
Report - Rebuttal - Arbitrate
Complaint Review: Smart Savings Center
Smart Savings Centerwww.smartsavingscenter.com Boca Ratan, Florida U.S.A.
Smart Savings Center DVD order included unauthorized charges to Visa from Smartsavings.com which doubled 1/09! Boca Ratan Florida
Last night I got a call from my Visa asking about a "suspicious $29.95 charge made to smartsavings.com at 3:00am EST"--naturally I knew nothing about this. Suspecting Fraud, I had my Visa account canceled. Visa told me the company and location. I Googled it and got contact information and reports of the same charges others had experienced. Called Smart Savings: I told a kind saleslady that I did not know about smartsavings.com and was certainly not a member and did NOT authorize $29.95 or any other amount to my Visa.
They looked up my e-mail and said that I did buy a DVD from Hotmovies.com and the membership was included with that along with monthly charges for "benefits/savings." Smart Savings said they sent an e-mail stating that benefit charges would double JAN 09. I had gotten an e-mail offering two free DVD's each month, but had never taken advantage of this and deleted everything & had never seen anything about monthly charges.
As it had been less than 24 hours since the $29.95 charge, smartsavings canceled that charge and my membership and did send an e-mail of confirmation. I was so disgusted that my visa had been charged $14.95 for months and now, without my knowledge or consent, was being charged $29.95--which Visa will not pay. This is my first time being "Ripped Off"--I can't believe a person with my education did not catch this sooner--thank you Visa! The price of an education...
This report was posted on Ripoff Report on 01/16/2009 11:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smart-Savings-Center/Boca-Ratan-Florida/Smart-Savings-Center-DVD-order-included-unauthorized-charges-to-Visa-from-Smartsavingscom-413136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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