- Report: #709179
Report - Rebuttal - Arbitrate
Complaint Review: Smart Start Interlock
Smart Start InterlockNationwide United States of America
Smart Start Interlock Smart Start is a disaster of a company, Nationwide
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When you call to find out what your supposed to do in situation where the device has stranded you and you are told to bang your device on the something hard and if that doesn't work then your out of luck! I was told to find a ride over an hour drive away to have head of device swapped and that may not even fix problem! Like I said this is 3rd "head" of device I have had changed, the last one gave me 4 violations!!!! When I called to get that figured out I was spoken to like a criminal or like I did something wrong. Come to find the BAC of those "violations" where .000(no alcohol) so they did credit my account for the "lockout" but I still recieved a letter from AZ MVD saying I am starting year over.
Call Smart Start they say to schedule a hearing withMVD!! ME??? I should schedule a hearing?? wow after all this extra time a money this device has cost me, not to mention the anxiety and stress caused by these rude employees on the phone, I just can't believe what I have been through. Its crazy. I want my money back and a different device in my vehicle. And yes Im following all there advice on care for device...Its not the operator people its the device! Bad devices do exist!!! These things are far from perfect in fact they are very sensitive especially if the past few owners banged it on its side like suggested every time they call.
This report was posted on Ripoff Report on 03/22/2011 06:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smart-Start-Interlock/nationwide/Smart-Start-Interlock-Smart-Start-is-a-disaster-of-a-company-Nationwide-709179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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