- Report: #255952
Report - Rebuttal - Arbitrate
Complaint Review: Smart Style--Regis Corporation
Smart Style--Regis Corporation1655 Sunset Drive Grenada, Mississippi U.S.A.
Smart Style-Erin Barefoot Manager Haircut was completely chopped up, very rude attitude while getting it fixed by another stylist Grenada Mississippi
*REBUTTAL Individual responds: Respond to Stephanie
*Consumer Suggestion: I guess you can't please EVERYONE (customers or employees)
*REBUTTAL Individual responds: Customer with nasty attitude!!
*Author of original report: Don't feel like the Lone Ranger
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She began the cut, and from what I could tell on a frontal view, it looked decent. When I arrived home and attempted to style it, I was HORRIFIED. The sides and front were o.k., but the back was chopped to you-know-where and back. Nothing whatsoever blended, and there were gaps for DAYS.
I went back the next day (June 16th) and asked another stylist if she could correct it for me. She gladly obliged, but had some trouble trying to fix the mess that Erin had made because it was exactly that: A MESS. There was no other choice but to cut the back very short in order for it to blend correctly.
The stylist, named Jennifer Campbell I believe, also trimmed my sides so that they would blend in with the back. While I was getting the haircut fixed, Erin approached me and asked if I was the lady that was in the day before; I replied that I was. When she asked what was wrong, I asked her to come over to the area I was in because I didn't want to be rude and shout it across the salon.
I just simply told her that a lot of pieces and sections were either trimmed too much or not enough, and that 85% of it didn't blend. The stylist correcting this horror also told her that it was not blended correctly, and that's why it needed to be fixed. Erin then says, "Well, I'm sorry." But to me the apology sounded so sarcastic and half-hearted, that it wasn't even a real apology in my book. She also gave off a very nasty and rude vibe while I was getting the cut fixed. She never even said "Have a Good Day" when I told everyone goodbye and exited the salon.
I have never really had a problem with this salon up until this point. I thought that the manager's attitude was very rude, and she just acted like she didn't even want to cut my hair in the first place. I have heard other complaints about this stylist/manager since my disaster happened, and if it weren't for Jennifer fixing the cut (which looks wonderful, might I add) I would never step foot in that salon again.
If you live in the Grenada area and need a haircut, do NOT let this girl even run her fingers through your hair. It saddens me that someone like this is in charge of a salon, much less a stylist in it. It makes the other girls that work there that actually CAN cut hair look as unprofessional as Erin does. If she is in there the next time I need a trim, I plan to keep walking. It's definitely not worth it.
This report was posted on Ripoff Report on 06/21/2007 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Smart-Style-Regis-Corporation/Grenada-Mississippi-38901/Smart-Style-Erin-Barefoot-Manager-Haircut-was-completely-chopped-up-very-rude-attitude-wh-255952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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