- Report: #836218
Report - Rebuttal - Arbitrate
Complaint Review: Smart Style
Smart Style10050 Glenwood Avenue Raleigh, North Carolina United States of America
Smart Style Candice Unprofessional, Apprentice, Disappointed, Shocked Raleigh, North Carolina
My flat iron at home was better than the one she was using. I stressed my disappointment and dislike and she assured me that she would TRY to get it right the next day if I came back. I went home that evening and didn't evening mention to my husband that I had just spent $50 on my daughters hair.. In fear that he would have a fit after looking at the condition her hair was left in!
I went back over her whole head with my own flat iron and I must say "I might as well have just paid myself" Lol!! Candice definitely needs to switch brands or get a new flat iron. The next day however, I did call up the salon and Candice informed me that after speaking to her manager.. She was not going to TRY and fix/redo my daughters hair because she had already given my a discount of $10 off the charge of the service. Wow, how unprofessional does it get?!?
Shame on you Candice!! Hopefully they will send her back to school to relearn what she missed!
On the flip side, I called corporate to file a complaint. Crystal or Kristen?? was very polite when taking my complaint and offered me a gift card in the amount of my purchase to use at another location because God knows I couldn't handle a repeat offense at that location!( I could literally feel my blood pressure rising)
I definitely not return to this salon, but I will give it a try at another location.
This report was posted on Ripoff Report on 02/08/2012 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smart-Style/Raleigh-North-Carolina-27617/Smart-Style-Candice-Unprofessional-Apprentice-Disappointed-Shocked-Raleigh-North-Caro-836218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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