• Report: #64107

Complaint Review: Smart Styles Salon, A Division Of Regis Corp.

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  • Submitted: Sat, July 19, 2003
  • Updated: Thu, September 07, 2006

  • Reported By:canton Georgia
Smart Styles Salon, A Division Of Regis Corp.
smart styles.com Canton, Georgia U.S.A.

Smart Styles Salon, A Division Of Regis Corp. ripoff by not treating all customers fairlyregardless of race or color false promises Canton Georgia

*UPDATE Employee: SmartStyle Salon is fair to everyone

*UPDATE EX-employee responds: regis corp treats ppl like garbage!

*UPDATE EX-employee responds: regis corp treats ppl like garbage!

*UPDATE EX-employee responds: regis corp treats ppl like garbage!

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as a former employee of the smartstyles salon,i would just like to let the public know that at this perticular location,the company is not being sensitive to the needs of the various members of the community.

the worst part of all is that there is a woman that is the salon manager that is totally racist,and yet she is still employed there. there have been many complaints made about her treatment of both the customers potential customers and her co-workers

after i finally realized that the company management overseeing salon operations was not going to do anything (such as fire her,or at least send her to mandatory diversity training or something like that i quit.

i believe i was the first african-american womman working at this location,and it clearly must have bothered the manager after awhile.she would always say that she could service the various diverse clientele that came ,yet she never,never,did any services on an african-american person when they came there. she would send them to me as if my only perpose there was to take care of the minority people. she also was very rude to the hispanic people that came for services. some times if they didn't speak or understand english that well they would have another person to interpret for them then she would complain out loud how there shouldn't be 20 people in there (exaggerating the numbers)just for one or two to get a hair cut. she would also get angry if they didn't understand her and tell them to learn english or got to one of their own salons.

several times she told people to leave the shopping carts outside of the salon,for safety reasons,but only if the person was a non-white individual.all of the white customers that wanted to bring in their carts weren't told to leave them out. when i mentioned the inconsistancy of the rules ,she told me to just mind my own business,because she was the salon manager.

i feel that any business that has to deal with the public has not right to have someone with rude and racist actions representing them,unless that is the companys' standard method of doing business.and if it is ,that company should not even be in business at all.

i was scolded for not charging higher prices to african-american clients for services even though the prices are supposed to be tha same for everyone regardless of race.
anytime i hear someone mention going there i tell them to call the toll free number in minneapolis and complain but they usually just say, i will never go to their salons again if that's the way they treat people.

Luella
canton, Georgia
U.S.A.


This report was posted on Ripoff Report on 07/19/2003 07:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Smart-Styles-Salon-A-Division-Of-Regis-Corp/Canton-Georgia-30114/Smart-Styles-Salon-A-Division-Of-Regis-Corp-ripoff-by-not-treating-all-customers-fairlyr-64107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

SmartStyle Salon is fair to everyone

AUTHOR: Tara - (U.S.A.)

I am a manager of a SmartStyle salon. I have been for over 2 years. In that time I have had 4 supervisers over me and not all of them were pleasant but you cannot catagorize the entire company by the bad behavior of a few. That in itself is a type of bigotry.(or predudice) I have been treated fairly by Regis Corp. and I treat my stylists fairly. Not everyone always gets along but that is in any work place. I enjoy wonderful benefits,prizes,and discounts from this company. I love the enviroment I work in and Regis provides everything we need to run a successful salon. All I provide is my lisence and my scissors! Nowhere else can you get that! I am truly sorry some have had an unfortunate encounter with Regis Corp. but it is unjust to imply all supervisers,managers,and stylists are bad due to association with this company. It is a great company to start your cosmetology career and build a clientelle. Also , just for the record, I have been doing hair for 11 years and this is the best company I have ever worked for!
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#2 UPDATE EX-employee responds

regis corp treats ppl like garbage!

AUTHOR: Michael - (U.S.A.)

i will never again work for or patronize a regis owned salon again! they dont care about their employees and managers and supervisors play favorites! i believe regis wants incompetent stylists and managers who have their "pets". if youre a dedicated professional stylist with a good work ethic,they will fire you and replace you with more incompetent ppl! i was asked to go into smartstyle early under the pretense of discussing the new salon im transferring to just to get get bitched at and fired for stupid stuff! i cant believe a regional manager would lie to me like that! she even admitted saying that so id go in early. stylists,dont work for this co. you should have enough self respect to not want to be treated like garbage!
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#3 UPDATE EX-employee responds

regis corp treats ppl like garbage!

AUTHOR: Michael - (U.S.A.)

i will never again work for or patronize a regis owned salon again! they dont care about their employees and managers and supervisors play favorites! i believe regis wants incompetent stylists and managers who have their "pets". if youre a dedicated professional stylist with a good work ethic,they will fire you and replace you with more incompetent ppl! i was asked to go into smartstyle early under the pretense of discussing the new salon im transferring to just to get get bitched at and fired for stupid stuff! i cant believe a regional manager would lie to me like that! she even admitted saying that so id go in early. stylists,dont work for this co. you should have enough self respect to not want to be treated like garbage!
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#4 UPDATE EX-employee responds

regis corp treats ppl like garbage!

AUTHOR: Michael - (U.S.A.)

i will never again work for or patronize a regis owned salon again! they dont care about their employees and managers and supervisors play favorites! i believe regis wants incompetent stylists and managers who have their "pets". if youre a dedicated professional stylist with a good work ethic,they will fire you and replace you with more incompetent ppl! i was asked to go into smartstyle early under the pretense of discussing the new salon im transferring to just to get get bitched at and fired for stupid stuff! i cant believe a regional manager would lie to me like that! she even admitted saying that so id go in early. stylists,dont work for this co. you should have enough self respect to not want to be treated like garbage!
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