• Report: #909251

Complaint Review: Smart Travel and Incentives

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  • Submitted: Mon, July 09, 2012
  • Updated: Tue, August 28, 2012

  • Reported By: zoe — Portland Oregon United States of America
Smart Travel and Incentives
801 International Parkway 5th Floor Lake Mary, Florida United States of America

Smart Travel and Incentives Vacation Choices Do not get scammed! Lake Mary, Florida

*UPDATE Employee: Travel Voucher

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This place is a joke. They do not tell you in the beginning you will have to send in a check to be approved (and, then there is a ton of rules that apply).  I wish I went to this site before I got involved with Vacation Choices and Smart Travel and Incentives.  This is not smart at all...it is a complete ripoff. 

This report was posted on Ripoff Report on 07/09/2012 09:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smart-Travel-and-Incentives/Lake-Mary-Florida-32746/Smart-Travel-and-Incentives-Vacation-Choices-Do-not-get-scammed-Lake-Mary-Florida-909251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Travel Voucher

AUTHOR: Smart Travel - (United States of America)

Dear Zoe,

I am sorry if you were unhappy with the promotional travel voucher you received from Vacation Choices and also that someone neglected to tell you a deposit was required. It is however stated on the voucher. We are not a scam and travel
many customers on a daily basis. We require a deposit to insure travel by our customers. If we were to arrange vacations without any deposit there would be no motivation for customers to take the trips they ask us to book. We would be
making a lot of reservation in vain as some customers would feel they had nothing to lose so they could just cancel their plans at the last minute if something else came up. I am sorry that you chose not to activate your voucher and travel with us.

Regards,
Kara Gallagher
Manager



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