I took my one year old son to get his hair cut--this was probably his 4th or 5th time. He normally does pretty well around trimmers and scissors, as long as the person doing it talks to him and makes him feel comfortable. (One stylist gave him a comb to play with--worked like a charm!) Anyway, this older lady was set to cut his hair, and pretty much attacked him with it. He got scared and she just seemed to get pissed that he wouldn't hold still. She told me to hold his head in place -- "he'll only scream for a minute" she said. She saw that someone was waiting by the service counter, and started to hurry even more. After getting done with the back, she cut a little of his bangs, and then said "That's all I'm going to get done, you're going to have to do the rest yourself." WHAT??? I've tried cutting his hair myself at home, and I suck. That's why I brought him to a salon, to pay some of my hard earned money to have a professional get the job done. I shouldn't have, but I left her a small tip, and when she looked at the slip and saw I didn't leave much, she rolled her eyes. I didn't say anything at the time, but as I walked out I got more and more upset--if you can't cut a child's hair, your store shouldn't offer those services! I'm not one of those people who thinks you should stap down your kid and keep their head in a head lock just to get their hair cut (as they're screaming), which was the approach she was taking. I have contacted the corporate office and will be following up to make sure I get my money back. I realize they're not a high end salon, but I expected much more....I will never go back.