- Report: #918653
Report - Rebuttal - Arbitrate
Complaint Review: Smartbox
Smartbox75 O'Riordan Street, ALEXANDRIA, NSW, 2015 Internet United States of America
Smartbox What happened to Smartbox? Internet
We have heard that Smartbox is no longer operating? Through our investigations, we found the following: website has changed, goes to one general webpage where you can't do anything, their phone rings out, smartbox's have been removed from stores like Big W where you purchase them and can longer purchase online and invoices are not being paid to their partners. Have spoken with an ex employee and he was only employed to set the company up for 6 months in Australia then lost his job contrary to being told it was an ongoing position.
This has huge ramifications for accommodation providers who are accepting guests with these vouchers as they won't get paid from Smartbox, and huge ramifications for the guests who have received vouchers as gifts and need to use them before the expiry date. A lot of accommodation providers are not aware of this situation. They have 8 booklets and this will affect over 800 providers.
We were advised from another accommodation provider and have been trying to contact other providers as no-one can accept guests with these vouchers until confirmation of whether this company has gone down or if they will pay our invoices.
If anyone has information on this company I would like to hear from you!
This report was posted on Ripoff Report on 07/27/2012 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smartbox/internet/Smartbox-What-happened-to-Smartbox-Internet-918653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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