• Report: #1121118

Complaint Review: SmarterPrivacy

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  • Submitted: Wed, February 05, 2014
  • Updated: Wed, February 05, 2014

  • Reported By: Rippedoff — Hollywood California
SmarterPrivacy
Nationwide USA

SmarterPrivacy Spokeo Ripped off by SmarterPrivacy and Spokeo, Internet Fraud, they should be prosecuted Internet Nationwide

*UPDATE Employee: Spokeo Support

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Spokeo and SmarterPrivacy are engaging in Internet Fraud. I signed up for 6 months with Spokeo trying to help my 80 year old mother find some people. I was only able to find one of the people she was looking for and I found their data base and service was mostly useless. Then I noticed my credit card was being charged 14.95 a month for "retail store in Glendale"

I called the 1-800 number and learned the charge was an "affiliate" of Spokeo called SmarterPrivacy. I informed them I did not authorize the 2 charges and they said they would refund the charges. They did refund 1 of 2 charges and I called 2 more times and they kept insisting that they authorized 2 refunds. They refused to call my prepaid debit card company and would not answer any more of my questions 1) if they were in fact owned by Spokeo  2) and/or did Spokeo give them my debit card info. I'm going to take it up with my debit card company.  SmarterPricacy and/or Spokeo are commiting internet fraud and should be prosecuted.


This report was posted on Ripoff Report on 02/05/2014 11:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/SmarterPrivacy/nationwide/SmarterPrivacy-Spokeo-Ripped-off-by-SmarterPrivacy-and-Spokeo-Internet-Fraud-they-shoul-1121118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Spokeo Support

AUTHOR: Spokeo - ()

Dear Spokeo User,

Thank you for your message. I am sorry for the confusion and would be happy to clarify. Spokeo has affiliates that advertise on our page. They offer a free 30-day trial of their service to our customers. There is a two step process in place to help prevent accidental sign ups, so Im not sure how that could have been missed. I am glad that you were able to resolve the issue, and if you have any further questions, Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.

Sincerely,

Spokeo

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