I needed to book a ticket next month,and time was running out. So I did rush reviews and found Smartfares got 4 1/2 stars reviews which I thought they had a better prices and services. After I paid online, the itinerary and the confirmation # appeared and vanished in the blink of my eyes, I only have time to glimpse the first 3 letters of the confirmation #. So I called Smartfares imm and was told the data base was huge, I have to wait couple hours to receive the itinerary. I made another two calls last night and was hanged up rudely by the customer services. Again, I tried this morning, a lady asserted me she would send email to me and then hanged up. At my last call to Smartfares, a guy finally "honestly" told me that I've to pay another $92 to get my reservation number,the confirmation # I got was only confirmed I agreed to reserve a ticket but not the finalized.
I called Amex to appeal the charges because the business was a fraud. However, they said besides the charges from airline there was $17 from Merchant E Solutions, but not Smartfares, the appeal would take several days for process and told me to call airline instead. Fortunately, the airline gave me the confirmation # and itinerary. Thank you to UA at this point. Also, I authorized Amex to ban the future from the same merchant.
I totally spent more than 6 hours in this ordeal, I advise anyone please do not buy ticket from Smartfares, their business should have banned long time ago.