- Report: #441994
Report - Rebuttal - Arbitrate
Complaint Review: Smartshare ,Resort Properties, Inc.
Smartshare ,Resort Properties, Inc.515 116th Ave NE #203 Seattle, Bellevue, Washington U.S.A.
SmartSmartshare, Resort Properties, Inc. sneaky, tragic, fast-talker, schmoozer, condesending Seattle Washington
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That should have been my first clue. But no, I got sucked into it all. It took 2 months to get initial payment taken care of. Then the 'wait game' started. I kept checking my account to see if points were transferred or availabe. I called & spoke to Marc, but he wasn't there -- some business trip to CA. His assistant told me it was all in play. Hmmm, I wasnt to speak to Marc when he returns." was the message I left.
Three or four days later, I got a hold of Marc, who assured me that it was all good. There was a little hold-up with the account on Trendwest (now owner of WM) side.
After months of emails & calls to both SmartShare & WM, I called Marc & gave him the ultimatum "I want my $$ back and out of this contract -- and I have 2 words for you ' Attorney General & BBB'..." The we began the reversal process.
FOr the next 5 months, I KID YOU NOT, I spent every week on the phone with Marc OR WM, or both to get this whole mess transferred. Apparently the previous owner had jacked up a bunch of reservations on the account & didn't pay; and it looked as tho I was the now owner & stuck with the bill! I had to pay dues fees in order to get it transferred back... Countless hours were spent on the phone & tracking conversations on email about this whole situation... this is just an example:
"Mr. Marc Talley
As discussed on the phone a moment ago you verbally agreed to do a reconciliation of ALL funds given to you for services/products not rendered after 5 months time. WorldMark has sent me the following response as evidence that this was not the smoothest transaction & it behooves the both of us to conduct a speedy resolve. You know I am not a happy camper at this point in time."
During the whole fiasco, Marc would consistently try to be the good guy & fast talk his way into having me keep the account. [He even sent me vacation pictures... what a weirdo!] Then he wouldn't follow his promises of contacting me back. Their office wouldn't return emails or calls.
In November of 2008 - within days of the 1 year mark, I got my $$ back - less the transfer fee or $115 - can U believe it??? -- and the quarterly dues I was forced to pay.
KRAZY upon KRAZY... two months later I received an email notice of their "New Inventory"!
My advice -- STAY AWAY FROM SMARTSHARE IN BELLEVUE, WA & the fast talking of Mr Talley.
This report was posted on Ripoff Report on 04/08/2009 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smartshare-Resort-Properties-Inc/-Seattle-Bellevue-Washington-98004/SmartSmartshare-Resort-Properties-Inc-sneaky-tragic-fast-talker-schmoozer-condesen-441994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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