• Report: #250199

Complaint Review: Smartstyle/Regis Corporation

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  • Submitted: Thu, May 24, 2007
  • Updated: Tue, January 05, 2010

  • Reported By:Graysville Tennessee
Smartstyle/Regis Corporation
Dayton Pike Soddy Daisy,Tn And All Chattanooga, TN Stores. Minneapolis, Minnesota U.S.A.
  • Phone: 888-8887778ex.67691
  • Web:
  • Category: Hair Salons

Smartstyle, Regis Corporation Illegal Wage/Hour practices, slave labor, does not care about quality. Ripoff Soddy Daisy TN Minneapolis Minnesota

*UPDATE EX-employee responds: I to have worked for this company

*UPDATE EX-employee responds: I to have worked for this company

*UPDATE EX-employee responds: What you say is true...

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I began working for this company at the Hixson, TN location in August of 06. I was hired for store manager and the current store manager was supposed to train me for the next 2 weeks. Did not happen. She had some sort of personal catastrophie and could not come in until it was time for her to go to the new store when it opened which was like 2 weeks. Sooooo, for the next 2 weeks I worked mostly 12 hours a day, the only thing I knew how to do was hair....I did not know the computer, scheduling, closing, opening, who to call for help, nothing!!!! I should have known then...I called the supervisor Dan, and left several messages to no avail. When he finally did call me back, the other managers in the area had led me enough to survive and all I needed to ask him was about manager training...He told me there were several places that offered management training but Regis would not pay for it. And the cost out of pocket was around $350.00. Well I felt that was extremely unprofessional, and again, I should have known. So after gaining my sea legs, building my clientale, and feeling secure a bit, he decided he would move me to a salon that was 45 minutes from my house. I assumed since I had been going to this store and had received milage, that I would continue to get that...nope did not happen, we all know how expensive gas is. Well in my first month at Soddy Daisy I increased sales by 67%, and I was for sure I would get something for that...nope, should have known better! Then all of a sudden Dan was not my supervisor any longer, a new one came in the first day of April, her name was Soynia...pronounced Sonya. She came in like a bulldog! Automatically issuing demands to us all, exactly the goals she expected from us...service sales, and retail, and how the district she had come from her labor percentage had always been below and we were not going to make her look bad! Everyone else in my salon left, they just quit, could not handle the demand for being there from 9-9, seven days a week. I was wore out, but the worst was yet to come. I worked a total of 6 weeks almost by myself. In the month of April I only had 2 days off. And when I asked when I might get a day off, she yelled at me and said I was getting more days off than anyone else! She was not going to be taken advantage of by her managers, she had a family too! This past check, May 1-15, I worked a total of 167 hours, I made a percentage of my total services instead, no overtime, and Regis says they can do this. I was not able to take breaks, developed a kidney infection because I was not allowed to leave the salon, she said if my store was not open or closed early I was terminated. I could not afford to lose my job, I have a son with autism and costs of living is outrageous! So last week I tried one more time to ask, more like beg for a day off, and was told that I could easily be replaced so ya know what, I told her to replace me. Well update, my replacement lasted 1 week! She left as well, and a week later as well, there have been a total of 4 other managers leave and a number of salons that have no employees at all. And the supervisor Soynia mysteriously no longer is with the company...hmmm I have most of my clients, they followed me from the salon previously, and I have done them for years. I know there are several lawsuits against this company, for the same things they did to us. If I were a consumer, I would never ever ever shop with this company....they have alot of unhappy, untalented, uneducated stylists and they dont care as long as the salons are open, the bottom line IS all they care about.

Lisa
Graysville, Tennessee
U.S.A.

This report was posted on Ripoff Report on 05/24/2007 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/SmartstyleRegis-Corporation/Minneapolis-Minnesota/Smartstyle-Regis-Corporation-Illegal-WageHour-practices-slave-labor-does-not-care-abou-250199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

I to have worked for this company

AUTHOR: professional stylists - (United States of America)

I worked for this company in Indiana for over two years. I experienced discrimination in regards to advancement. I experienced a supervisor teaching managers to falsify time clocks. And as mentioned in the other rebut I experienced working under the wrath of Charlene, whom used to be the regional of TN. and now is over IN.

Stylists and managers are not compensated for meetings in the salon, trainings in the salon or overtime. It is taken off of their commission. The Indiana Supervisor Marylin is two faced, talks about stylists to other managers and about managers in different salons. She will tell you one thing and then on the next visit ask why you are doing things the way you are doing them. She broke my medical confidentiality by calling my doctors office and seeking information and then tried to deny it. 

 Charlene's moto is find a reason to write them up. Erase and replace!

I managed one of their salons for over two years and I had to walk away with no notice. Because the conditions of working for these two women became so bad. In the last 6 months before I quit Marylin had at least 6 new managers she was dealing with out of 13 stores. Why? Did they quit, was she letting them go? Who knows, the company seems to be blind to her actions and abuse. I complained and took it all the way to John Exline (the CEO's) office for 10 months and received no support of any kind.

I miss my salon and my pay check but, I have gotten back my integrity and my pride!

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#2 UPDATE EX-employee responds

I to have worked for this company

AUTHOR: professional stylists - (United States of America)

I worked for this company in Indiana for over two years. I experienced discrimination in regards to advancement. I experienced a supervisor teaching managers to falsify time clocks. And as mentioned in the other rebut I experienced working under the wrath of Charlene, whom used to be the regional of TN. and now is over IN.

Stylists and managers are not compensted for meetings in the salon, trainings in the salon or overtime. It is taken off of their commission. The Indiana Supervisor Marylin is two faced, talks about stylists to other managers and about managers in different salons. She will tell you one thing and then on the next visit ask why you are doing things the way you are doing them. Charlene's moto is find a reason to write them up. Erase and replace!

I managed one of their salons for over two years and I had to walk away with no notice. Because the conditions of working for these two women became so bad. In the last 6 months before I quit Marylin had at least 6 new managers she was dealing with out of 13 stores. Why? Did they quit, was she let them go? Who knows, the company seems to be blind to her actions and abuse. I complained and took it all the way to John Exlines (the CEO's) office for 10 months and received no support of any kind. I miss my salon and my pay check but, I have gotten back my integrity and my pride!

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#3 UPDATE EX-employee responds

What you say is true...

AUTHOR: Diana - (U.S.A.)

I have worked with you in the past. What you have said is so true plus the other nightmares working under Charlene, will continue on until the corp. offices get their heads where it belongs. They chapperone managers and stylists, but not in supervisory. Good luck
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