• Report: #494917

Complaint Review: Smile Care

  • Submitted: Mon, September 14, 2009
  • Updated: Mon, September 14, 2009

  • Reported By: Dental Abuse — torrance California USA
Smile Care
22516 normandie torrance, California United States of America

Smile Care Unwanted or needed Dental Charges! torrance, California

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I went the Smile Care, on Carson Ave, in Torrance, Ca.  I went because I have two loose teeth and my dental insurance listed them.  I should of know that something was up, when the first time arrived the person behind the counter asked me if I had a question.  No I replied, I have and appointment...now I figure the dental plan screwed up and didn't tell them I was coming so they had no info on my.

Now I am in pain, not great pain but pain...after filling the paper work and being taken to a room, sat in a chair the dentist shows up....lets see what we have here..he said...
My reply...I have a two loose teeth that is bothering me and I would like them removed...he proceeds to give me full exam..which I appreciate but not what I wanted or asked for...when he was done he sent me to the finance guy...Victor who proceeded to tell me all the things that the dentist said I needed done...it totaled to $2,200 that my insurance would not pay for...OK so come back in a week and we will start..I leave, and when I get home, tell my wife and show the paper work that was given to me...we proceeded to look up on the net what is needed and involved for tooth extraction....and it did not involve all the extras they suggested..

I go back on 9-14-09 at 11:25, the appointment was at 11:30, more paper work, my wife was with me and she had told the lady that I didn't want bone graphs and all this extra stuff...just teeth removed and then when healed a plate...or partial..what ever they term it and we would like the doctor to explain all this other stuff on the paper work...they wanted me to sign!  Once in the room I sat, my wife stood and waited for 25+ minutes, who showed up to help explain the dentist....NOOOO WAAAYYYY. it was a nurse or dental tech...after tell her what I wanted she said, "Oh so you don't work" what, the hell did that mean...because didn't want all their added procedures she assumed I didn't work...If I didn't work I would of been on Medical or Medi-Medi and would of had all the stuff done for free....

Well to continue, we waited another 40+ minutes and still no dentist, then I was moved to another room...Now being here since 11:25 it is now 12:56 and still nothing...again, a nurse brings a paper with all these other things that could happen and I need to agree to them just in case...

I needed two teeth pulled, that was it I had enough...told my wife we are leaving, so we did!  As we left, I told the people behind the desk..I am tired of waiting and I am out of here, did they stop me or ask me anything....did they call my house later to discuss this....Nope, they didn't care!  I would not agree to their upgrades so they let me go and could care less.

All I want is fair treatment...I know what I wanted done...just do as the customer ask and don't get pissed when you can't sell upgrade that make the price skyrocket...

I will never go back there and anyone that reads this...just be where, see what you need, then check it out to see if you need it for sure...I did and they didn't like the fact that we found what was needed for tooth extraction and it didn't require and extra 1700.00 in other services.

Here is a list of what I was told that I needed!
5 - sp-extraction/surgical charge $365.00 each, insurance figures $85, my cost $15. for a total of $75.00 from me.
5 - Bone Grafts 1- $480.00, 4 - $345.00 total $1860.00, not covered by insurance.
and when researched on internet, not needed if you are not going to have implants installed.
1 - Stayplat/temporary...$255.00 so you don't have gaps in your teeth while the make the perment plate...
1 - Partial Lower DE - $2100.00, my cost $370.00
1 - Reline/Office - $410.00 (what the hell is this for) my cost, was $0.00, but what is it!

So the total for all this was $6105.00, Insurance or Prim is $425.00, my cost $2200.75

This report was posted on Ripoff Report on 09/14/2009 09:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smile-Care/torrance-California-90502/Smile-Care-Unwanted-or-needed-Dental-Charges-torrance-California-494917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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