• Report: #472682

Complaint Review: Smilebrite ,Performance Products ,405 Natural Health Systems

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  • Submitted: Thu, July 23, 2009
  • Updated: Thu, July 23, 2009

  • Reported By:oakland California
Smilebrite ,Performance Products ,405 Natural Health Systems
51 W Center St Orem, Utah U.S.A.

Smilebrite,Performance Products, 405 Natural Health Systems offered free trial, tooth whitener, only gives 10 days from purchase to try product does not arrive until 9 days after purchase charges $88 after that product insufficient amount no time to try it Orem Utah

*UPDATE Employee: Return and cancel information

*UPDATE Employee: Read Terms and Conditions Always

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Online prompt took me from Yahoo front page, whiter teeth have a better life to a "free trial" of smilebrite tooth whitener for $3.95. Most free trials offer 30 day period. The fine print in this on gives 10 days, not from when you receive the product but from when you purchase it. I ordered the product July 9/09 and received it 7/17 or 18. I did not open the box till the trial period had ended and they h ad charged me $88 more which i cannot retrieve through my bank. Also, the amount of stuff in the box was minimal, instructions were minimal and the mouth piece melted in the boiling water as they had instructed me to do. Product was unusable. They claimed that the two tiny seringes of this stuff is worth $92. At least someone should get by all common sense 10 days if not 30 from the time the product arrives at your door. I have never seen anything like this before and will never buy anything online again.

Allan
oakland, California
U.S.A.

This report was posted on Ripoff Report on 07/23/2009 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smilebrite-Performance-Products-405-Natural-Health-Systems/Orem-Utah-84057/SmilebritePerformance-Products-405-Natural-Health-Systems-offered-free-trial-tooth-whit-472682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Return and cancel information

AUTHOR: Helplinks - (USA)


You can return product for a refund. You need to call customer service for details. If you do want to return for a refund, do not wait until it is too late to return. Call customer service at 877 604-2117.

You can call customer service, or if you prefer you can do it online.  Or if you want to cancel you can do that right on line also.  Go to http://thesmilebrite.com/help.php put in your information, and you can cancel if you are a current customer, or you can see what date your account was canceled.

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#2 UPDATE Employee

Read Terms and Conditions Always

AUTHOR: Elena - (U.S.A.)

If you had read the terms and conditions before buying this product you would have known the return policy and would have been able to return the product. You can find a link at thesmilebrite.com or you can call customer support at 877-604-2117
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