- Report: #735552
Report - Rebuttal - Arbitrate
Complaint Review: Smith Bros., Inc
Smith Bros., Inc919 West Jericho Turnpike smithtown, New York United States of America
Smith Bros., Inc Smith Bros Inc, Smith Bros custom landscaping 10 year warranty on work, and workmanship smithtown, New York
*Author of original report: Confusion!!
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Since we bought the house about 6 months ago, the previous owners contacted smith bros to repair the problem but with closing and the weather changing, Smith bros, told the previous owners to have us call when the pool was opened and the weather was nice.
We contacted today and were told rather rudely by "Debbie" that the 10 year warranty only applies to the original purchaser. (Why the h*ll didnt you state this when the previous owner asked for th erepair). But she was so kind enough to say that they can send someone out to give us a "free" estimate to repair it.
So let me get this straight. Its a free repair for the original purchaser who you told to have us call back when the pool is opened and now there is a charge.
HOW DECEPTIVE IS THAT!!!
Whats worse than not honoring "your ten year warranty" is the way you handled the situation.
Quality customer service......NOT!
Standing behind your work......NOT!
If you are getting landscaping or hardscaping done by this company, please think twice!!
This report was posted on Ripoff Report on 06/01/2011 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Smith-Bros-Inc/smithtown-New-York-11787/Smith-Bros-Inc-Smith-Bros-Inc-Smith-Bros-custom-landscaping-10-year-warranty-on-work-a-735552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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