• Report: #1041661

Complaint Review: Smithgear

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  • Submitted: Mon, April 08, 2013
  • Updated: Tue, April 09, 2013

  • Reported By: Scott — Livonia Michigan
2200 Wheless Lane Austin, Texas United States of America

Smithgear Andrew Smith Does not stand behind products Austin, Texas

*Author of original report: Smithgear does back their products

*REBUTTAL Owner of company: Scott Please Call Me

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It cost me 22.16 to find out that Smithgear does not stand behind their products. I ordered a telephone in February of 2013. It didn't work so I asked for a replacement. They gave me a partial credit instead. I paid 68.90 for the phone and 12.21 to ship it back. They gave me a credit of 59.95. Andrew Smith himself handled it, so the scam goes to the top.

This report was posted on Ripoff Report on 04/08/2013 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Smithgear/Austin-Texas-78723/Smithgear-Andrew-Smith-Does-not-stand-behind-products-Austin-Texas-1041661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Smithgear does back their products

AUTHOR: Scott - ()

Smithgear found out about their mix-up, and have given a full refund of ALL expenses incurred. 
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#2 REBUTTAL Owner of company

Scott Please Call Me

AUTHOR: mr-reporter - ()

Dear Scott,

We spoke yesterday and I told you I will do whatever it takes to rectify this. I also apologized.

This was mistake on my part (you should have received a replacement phone, not a refund) . 

I am human and make mistakes. I also own up to them when I make them.

My sincere apologies for this.

Contact me so I can make this right.

Andrew Smith
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