• Report: #921117

Complaint Review: Smoke 51

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  • Submitted: Wed, August 01, 2012
  • Updated: Mon, August 06, 2012

  • Reported By: TLM — United States of America
Smoke 51
Internet United States of America

Smoke 51 Vapor Corp Hard to find a helpful and honest company these days! Internet

*Author of original report: I sincerely apologize

*UPDATE Employee: Customer Relations Manager

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I recently decided to use an e-cig and a friend told me about Smoke 51. My mother went online to buy me a gift card of $150 to get me started and a discount code for 30% off. She forwarded the email to me for the gift cert order number. I wrote the company requesting help so I could use my 30% off in time. I received no response. I emailed them again and once again no response. Today I called and spoke with a very rude customer service rep and explained to her that I have been trying to contact them in time to use my 30% off and that my mother bought a gift cert an we do not know how to use it. She said I have to put the gift cert number in the discount code field and can not use the 30% off. I asked, "why, gift certificates are like cash? That is not fair" she said I am sorry you feel that way but that is how it works. I asked her if my mom can get a refund and give me the cash so I can purchase with the 30% off, her response " no refunds" I told her that was against the law. She said "no it's not" then I told her I would like to return the $150 e-cig I bought 2 days ago at 30% off an she told me I am not allowed to return that either. Really? Who do these people think they are? My mother and I are now out of $300.00 because I am no longer interested in working with a company that gets your money and does not care about you after that. They are a bunch of cons with bad customer service. It's to bad because I was prepared to order automatic shipping every month and buy more product, but now I am in the market for a new e-cig and will be reporting the BS no return policy to the BBB.

This report was posted on Ripoff Report on 08/01/2012 05:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smoke-51/internet/Smoke-51-Vapor-Corp-Hard-to-find-a-helpful-and-honest-company-these-days-Internet-921117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

I sincerely apologize

AUTHOR: TLM - (United States of America)

Mia, after I wrote this report and was ready to give up, I decided to call one more time and make one last attempt to speak with a manager. I called in and was hung up on a couple times, finally I got through and spoke to a gentleman by the name of Frank at x 245. I explained my issues to him and he assured me that he would do whatever he could to fix the problem. He looked up the gift certificate and realized that is was not activated (whether it was my fault or yours he did not say) and spoke with someone about the issue of not be able to use the gift certificate and a coupon. He manually placed my order and gave me both. I can not believe how different this experience was from the last. He was awesome! He is truly an asset to your company. I explained to him at this point I was so happy to be treated so well and thankful for his customer service that I was going to place an order with him reguardless if he could give me the 30% off or not. Your product came highly recommended to be by a group of firefighters that are no longer allowed to use tobacco cigarettes and have found Smoke 51 to be the closest thing to smoking. I apologize a million times for writing this report and just wished I would have spoke to Frank sooner. I recieved my items today in the mail and I am very pleased. Frank was even able to "up sale" me and save me some money in the long run. I am going to give the product a good try and if it works for me I will now be a loyal customer and spread the word. I also appreciate you getting back to me on here. Please give the extra package of filters to Frank! He told me that this product has saved his life and he hopes it helps me as much as it did him. He also assured me that IT is working on the issue and that he was able to learn from my experience! So thank you and again, I am very sorry! Smoke 51 is a great company and I let one bad apple ruin my opinion of the company, so please if you are thinking about Smoke 51, it is a great product!
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#2 UPDATE Employee

Customer Relations Manager

AUTHOR: Mia - (United States of America)

Dear valued customer,
My name is Mia McCleod and I am the manager here at Vapor Corp.  First let me apologize for any inconvenience you may have experience with our company. 

We were having system problems with allowing you to use a gift certificate coupon as well as a discount code.  I have spoken with our IT department and it will be remedied this week.

I have informed my staff that it is ok to manual enter your 30% discount as well as your gift certificate code. Please contact our office and let the customer service rep know that you have spoken with me and your order will be placed today.  Also please let them know I ok'd for them to send you an extra pack of filters.

If you would like to speak to me directly, please feel free to ask for Ms. Mia at ext 217.

Sincerely,
Mia McCleod
888-766-5351  ext 217
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