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Report: #565002

Complaint Review: SmokinHotLeads.com LLC - KRISTINA JENNINGS DUNN - Internet

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  • Reported By: Ripped Off By smokinhotleads.com — bliss NorthWest Territories United States of America
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  • SmokinHotLeads.com LLC - KRISTINA JENNINGS DUNN Internet United States of America

SmokinHotLeads.com LLC - KRISTINA JENNINGS DUNN Kristina Jennings Warning- Smokin Hot Leads- Do Not Work With - They Do Not Pay Vendors / Employees - We worked on trust for them for 20 hours and they never paid. They sell RECYCLED leads! Internet

*Consumer Suggestion: Re: the truth

*REBUTTAL Owner of company: Truth

Show customers why they should trust your business over your competitors...

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Individual expressed need for telemarketing services - We waived setup because we were familiar with the style of campaign - We spent 4 hours setting up the calling - We spent 4 hours coaching the company owner on making calls themselves in conjunction with our services - We gave individual (Kristina will be referred to as individual as she is the only employee of the company) the strongest sales tool in their arsenal - We helped customer define their edge in the market place - We helped with logistical setup for back end lead management and delivery - We developed sales strategy and scripting with a formal rebuttal guide - We offered the use of a pre-existing lead generation site to help them look more reputable and established as their website was a liability in the sales cycle but they could not afford better at the time - We offered coaching on lead development so individual did not have to purchase leads from other services and resell them as their own - We did all of this without payment as individual stated they were waiting for a business loan and promised payment a few days into calling - We trusted this individual and moved forward because we felt our services would truly help this person develop their business and succeed, we sometimes do this for very small start ups (somewhat of goodwill). When the day came for payment to be delivered - it wasnt - individual responded check was in the mail. Check came three days after expected (no problem) as my asst was on the way to the bank we received an email warning us to not cash the check, we inquired as to what was the matter, individual stated money wasn't in the account, also stated they wrote check from wrong account and would send from proper account in "a few days" we responded no problem. 1 Hour later individual says "ok no problem sorry go ahead and cash it I moved money over". We then send asst back to bank and deposit. - Individuals ex-husband starts calling us making demands that were not discussed - without warning - we deal with it and work with them to get them what they need. Kristina maintains that everything is going fine "I love it, you guys are great, I am so lucky to have found you, you're all a wealth of knowledge" also individual asked us to partner with them about 15 times in the past week - Calling continues for four days. After the forth day of calling our bank calls and informs us that the check had a stop payment placed on it. We call individual, they state they had made some banking mistakes and the proper check was in the mail and would like us to continue - Well here is where the buck stopped. She didnt inform us as to stopping the payment on the check and was obviously trying to extend this process of waiting to enable her free calling to jump start her company as just a few closed deals, which may have come in 3 more days of calling, would bring in a considerable amount of income immediately under the pricing structure and over head. We then confronted the issue head on. All of a sudden individual started responding with concern over a privacy policy (which was accidentally not sent in the account setup) We addressed the issue and sent a copy to them immediately. Individual started dodging phone calls as per our status... It really didnt make sense at all. We had gone above and beyond with this person in an effort to help them and work with them on budgeting and establishing them. After finally getting ahold of this individual it was mutually agreed upon that we would not work together and we asked for billing for our 15 hours of time served (that was a bargain considering all of the knowledge we transferred to this person) in an agreed upon amount. They said no problem they would send it out. That was two weeks ago when individual promised to mail out the amount to cover our time spent with her. Today we were informed that they would send us a check for $12 to cover the returned check fee. Yet another check promised to be sent. This individual is obviously looking for someone to do the hard work of making the first few sales for their business for free to help them begin producing revenue and they are using very sneaky methods of making this happen instead of good old fashioned hard work. Lesson Learned - Whether we are familiar with the campaign, trust the individual /company, or look forward to helping a new business form... Our company policy will be upheld in the future and no services will be delivered without payment in house before hand - This individual received information that potentially is worth thousands and in the end it cost us $12 and 15 hours of time. Good Luck Kristina you will need it.

This report was posted on Ripoff Report on 02/05/2010 12:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smokinhotleadscom-llc-kristina-jennings-dunn/internet/smokinhotleadscom-llc-kristina-jennings-dunn-kristina-jennings-warning-smokin-hot-lea-565002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Consumer
1Employee/Owner

#2 Consumer Suggestion

Re: the truth

AUTHOR: Mike - (United States of America)

POSTED: Tuesday, February 09, 2010

Dear Smokinhotleads,  I happened to read your rebuttal and I wanted to let you know that you are correct in stating that you should always ask for a log of the hours actually worked by a telemarketer.  I see the contradiction in this report that the telemarketer first states that he worked 20 hours and then said 15 hours toward the end of the report.  Well, please keep your head up-we've all been through situations like this with disgruntled people who try to destroy a new business reputation, and the public is well aware that there are always 2 sides to every story.  If you are looking for a reputable telemarketer, do your research first.  There are many scams out there but there are several that are honest too!!!

1.  Always ask for a log of hours worked.

2.  Make sure to get a complete contact list of follow-ups

3.  Check with the BBB before hiring.

4.  Never pay by check.

5.  Ask for references!!!!!

Have a good day (just my 2 cents)

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#1 REBUTTAL Owner of company

Truth

AUTHOR: Smokinhotleads.com - (United States of America)

POSTED: Saturday, February 06, 2010

Hi, My name is Kristina and I am the owner of a brand new company called Smokinhotleads.com LLC.  I see that my personal cellular phone number has been posted and shared here in public by Steve Heimsath of Synergy Sales and Marketing.  I hired Steve to telemarket for my brand new company, which is so knew that I have yet to sell even one lead as of yet.  I hired Steve and received an email with the terms of the telemarketing and the email stated that you must request their privacy policy.  After requesting it, I never received it.  He stated that he would possibly be interested in becoming partners in the future because that is what he sometimes does with other company's.  He stated that he has a room with 5 telemarketers that would write a script and begin cold calling for 5 hours a week for four weeks and that he would spend 4 hours on the phone with me to help me develop a plan for the cold calling. He wanted to charge me $1,100. which I sent a check for $550 up front. He said that after he got someone who is interested in possibly purchasing leads, he would then forward the info to me to follow up with them. According to my phone records, he spent 2 hours in total on the phone with me.  He started cold calling on his own without the help of his "5" telemarketers and stated that he needed to figure out on his own how to do it and then he would have them start calling the following week.  He was using his company's name as if our 2 company's were one.  I was on the phone with him 3-way while he did this and confronted him about it.  He said that it would make it sound better having his company behind us.  I told him that I did not prefer him to do that because it is a misrepresentation and it is not true.  I also have several emails that I sent to him confirming that I did not approve of his practices. He sent an email back , apologizing for that and stated that he would not do that anymorel  He also told people that I got my leads from Home Depot and I am not affiliated in any way with Home Depot. In fact, in his ripoff report, he states that I sell recycled leads.  How can I sell recycled leads when I have yet to sell one lead, nor put anything through my brand new merchant account yet?  He insisted I had to send him a check because he apparently does not have a merchant account.  He said that he didn't think that the name of my company "Smokinhotleads" was an effective name for marketing a lead company and that is why he was using his company's name.  I was worried about him lying about where I was to get my leads from.  I have NO relationship with Home Depot.  He then sent me 4 emails stating that he had 4 company's interested in buying leads. One of them may have the money to buy some in the spring.  He never sent over the follow up information on the company's and said he wanted to do the follow ups himself.  I told him that I should have been provided with the information to follow up with them myself.  He finally sent over the 4 company's info which had only some of the info.  The company's names and addresses where missing on 2 of them.  One of them had a phone number that was missing a digit.  I never reached 3 of them and the forth one acted as if he never heard of my company.  He sent me an email stating that he called these company's using both of our company's names using the words "our" and "we"  Because I am just a brand new company, trying to break into the lead business, this was the first time I had any experience with a telemarketing company.  I later found out that a telemarketing company is not supposed to take control over your company nor represent your company as being in business together, nor are they supposed to LIE about your products and where you get them.  I am sure that if anyone hears another company lying about where they get their products from, they would become very nervous too.  I cancelled his check for $550 when I realized that I was being scammed and taken for a fool.  He continuosly stated that he was in the process of selling the same type of leads as I was.  I began to see that he was using my company to test out the waters for his own company which he stated was in the process of doing the same thing that I was.  The whole thing was confusing to me.  It is hard enough to start your own business, let alone have wolves mis-inform you.  Also, beware of the company that you do hire to telemarket for you.  Make sure that they provide you their actual privacy policy before sharing proprietary information with them, log of actual hours worked, and the names and phone numbers of the company's that they are soliciting with "your" company's name.  When you ARE A START-UP COMPANY that is considering hiring a telemarketing company be certain to get references from them beforehandb, you need to make sure to check on the company's practices and make sure that they are following the laws and policies that are in place.  If anyone would like to contact me, feel free to do so, as I have saved all of the emails and I have proof of everything that I have stated.  Thankfully for me, I have not sold any leads yet, and I can start fresh with my own telemarketing!!!!!  Thankfully, Steve told me I should tape record all of his 2 hours worth of telemarketing we did on the phone so that I could listen to them again for future reference LOL  I am not the first company to have a false ripp off report filed on them.  Thankfull, my attorney is reviewing all of the FACTS.  Take care. 

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