I recently purchased two of the sites mystery boxes. They had 3 different ones to choose from. I selected two of the same type of box. The other two boxes I had absolutely no interest in. When I received the boxes I was dismayed to discover that they had sent me not only 4 identical items out of 6 for both boxes, but that NONE of the items matched the description. The items actually fell into one of the other boxes categories. I contacted the company thinking they would look into the issue as maybe the shippers got the "mystery boxes" descriptions mixed up.
The company wrote back and said, No refunds or returns. I wrote back to let them know that I received the wrong boxes and could they exchange. Again I was told no refunds.
If I wanted make-up, I would have ordered their glam kit, which advertised make-up. I ordered one that described jewelry, purses, etc...not MAKE-UP!! The company is not willing to accept the fact that they made a mistake and are literally taking my $60 and not returning it. I understand that if I was unhappy with the receipt of items matching the description then I would not be entitled to a refund, but these were not even close. This was grossly misrepresented and the company would rather lose a loyal customer than try and remedy the situation with a return, refund or exchange.
There are much better companies out there and all of the items listed on their site can be found for the same if not lower cost elsewhere on the internet. No longer will I give these middle men scam artists any more of my money. Buyer Beware they said, well, this buyer is letting everyone know to beware of business interactions with them.
I also have 2 items that I ordered over 2 months ago that have yet to arrive. They told me to call the company directly myself and work it out with them. They took my money for the items, but didn't care to help me when I did not (and still have not) received my items.
HORRIBLE business practices. Support the company who is selling the items you want and not this middle mad rip of artist named Denise.