- Report: #950634
Complaint Review: Sneakpeeq.com
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| Sneakpeeq.com
Internet United States of America |
|
Sneakpeeq.com You will pay, but you won't receive anything. Customer service doesn't respond. Beware!!! Internet
*Author of original report: Finally got my refund.
*UPDATE Employee: Refund
*Author of original report: Called bank and still no refund
*UPDATE Employee: Refunded
*Author of original report: Still waiting for my refund....
*Author of original report: No email from you....
*UPDATE Employee: Your order
*Author of original report: Still nothing. Your company should be ashamed....
*UPDATE Employee: Your order
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It has been almost two months and I have yet to receive my merchandise from this company. They look legitimate, having a fun website and a Facebook page with 150,000 plus likes. However, do not be fooled by all the fluff. Their customer service is non existent, despite trying to get answers and a refund they will not reply to emails which is the only way to contact them. This is the first time I have been scammed online and I am now out $40. Please, please, please do not order for this website and learn a hard lesson. You will get the promise of your items but they will never actually show up. Even if the items do come, two plus months to receive anything online is unacceptable. I don't understand how they can operate a business this way. People are going to catch on eventually and I am certain they will be shut down.I think there is a good reason why they don't accept Paypal, which would have made it easy to get my money back.
This report was posted on Ripoff Report on 10/04/2012 03:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sneakpeeqcom/internet/Sneakpeeqcom-You-will-pay-but-you-wont-receive-anything-Customer-service-doesnt-resp-950634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Finally got my refund.
AUTHOR: Aimee - (U.S.A.)
SUBMITTED: Saturday, October 20, 2012
Thank you for refunding my money. The refund shoed up yesterday. I feel bad that my experience with you was negative as I really wanted to love what you are doing.
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What's this? #2 UPDATE Employee
Refund
AUTHOR: Jasper - (United States of America)
SUBMITTED: Thursday, October 18, 2012
Hello,
Everything has been processed for refund and the credit card payment processor we used has the information verified. We've sent you an email with a screen cap of your transaction.
Please let us know if you require further assistance.
Thank you
Everything has been processed for refund and the credit card payment processor we used has the information verified. We've sent you an email with a screen cap of your transaction.
Please let us know if you require further assistance.
Thank you
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What's this? #3 Author of original report
Called bank and still no refund
AUTHOR: Aimee - (U.S.A.)
SUBMITTED: Thursday, October 18, 2012
Yes I can see that when I go to my Sneakpeeq account that your system says cancelled for the status of this order. However, I have not been issued a refund. I called my bank and they said no refund was issued or is pending from your business. At this point, you have cancelled my order so there will be no merchandise and have my money. I am so disguised with your business ethics at this point. All I have gotten from you so far is lip service. I want my money back!!!!!! I have gotten the promise of a refund from you but you have yet to issue it. This is really not fair :(
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What's this? #4 UPDATE Employee
Refunded
AUTHOR: Jasper - (United States of America)
SUBMITTED: Wednesday, October 17, 2012
Hello,
Our systems show that the order has been cancelled (you can verify this on your orders page). I also see that the card has been refunded. Sometimes it may take a few business days to post back to your account, you should see it shortly if it is not already there.
Thank you
Our systems show that the order has been cancelled (you can verify this on your orders page). I also see that the card has been refunded. Sometimes it may take a few business days to post back to your account, you should see it shortly if it is not already there.
Thank you
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What's this? #5 Author of original report
Still waiting for my refund....
AUTHOR: Aimee - (U.S.A.)
SUBMITTED: Wednesday, October 17, 2012
Where is my refund that you have promised? I still haven't received it.
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What's this? #6 Author of original report
No email from you....
AUTHOR: Aimee - (U.S.A.)
SUBMITTED: Friday, October 12, 2012
It appears that the problem is your lack of responding to customer service requests. I checked that email account including the spam folder and there are no emails from customer service about delays. The only emails are for advertising. Please don't use a different email account as an excuse for not not communicating with me for two months. I look forward to my refund from you in a timely manner. I think your company needs to work on shipping things in a timely manner, communication with you customers for shipping delays and customer service requests.
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What's this? #7 UPDATE Employee
Your order
AUTHOR: Jasper - (United States of America)
SUBMITTED: Friday, October 12, 2012
Hello,
We actually did send a notice to all customers that were effected by delays. It appears the problem may be that we have a different email address on file for you than what you wrote to us with. The email we have on file is ----e27@yahoo.com (I've left out the first series of characters to protect your privacy here).
Your order will be cancelled and the funds will be placed back to the card you used to purchase the item. Once again, we're sorry about the inconvenience you encountered with your purchase.
Thank you
We actually did send a notice to all customers that were effected by delays. It appears the problem may be that we have a different email address on file for you than what you wrote to us with. The email we have on file is ----e27@yahoo.com (I've left out the first series of characters to protect your privacy here).
Your order will be cancelled and the funds will be placed back to the card you used to purchase the item. Once again, we're sorry about the inconvenience you encountered with your purchase.
Thank you
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What's this? #8 Author of original report
Still nothing. Your company should be ashamed....
AUTHOR: Aimee - (U.S.A.)
SUBMITTED: Friday, October 12, 2012
I have emailed your customer service several times and posted on your FB page at at desperate attempt to get some answers. How could you make someone wait for two months for an order without so much as a response when there is an inquiry about the order? How could I think anything other than you being a scam? Please put yourself in the consumer's shoes. If you we're treated this way you would be frustrated and angry as well. I have been ordering online for over 12 years and I have never encountered such horrible customer service, yes there were times when things were backordered from other websites, but I have never paid up front for something and then received nothing two months later. To add insult to injury you don't respond to emails or have a phone number to call. I am beyond furious and would like a refund. My order number is 304274. Needless to say I, will not be ordering from your website again. This reply is the first attempt at good faith that you have made and have lost complete confidence in your service.
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What's this? #9 UPDATE Employee
Your order
AUTHOR: Jasper - (United States of America)
SUBMITTED: Thursday, October 11, 2012
Hello,
We're sorry that you have had issues with the order you placed. If you could provide an order number we'd be happy to look into your order. If you would like to have your order refunded, we could accommodate that as well.
Again, we're truly sorry for any inconveniences that have been placed upon you. I'd like to reassure you that we are not a scam site and we'd love to get the refund or product to you as soon as possible.
Thank you!
We're sorry that you have had issues with the order you placed. If you could provide an order number we'd be happy to look into your order. If you would like to have your order refunded, we could accommodate that as well.
Again, we're truly sorry for any inconveniences that have been placed upon you. I'd like to reassure you that we are not a scam site and we'd love to get the refund or product to you as soon as possible.
Thank you!
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What's this? 
