- Report: #787667
Report - Rebuttal - Arbitrate
Complaint Review: SnowWolfe Games
SnowWolfe GamesInternet United States of America
SnowWolfe Games Equine-Ranch, Nicole ,Zizert, Ward, Nicole Zizert Suspection and/or Deletion of Account, Lack of/Refusal of Communication, Poor Customer Service Internet, Internet
*REBUTTAL Owner of company: Not Me
*Author of original report: New Year Update
*Author of original report: Over a Month Down The Road
*Author of original report: Almost 2 Weeks Later
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customer is always right. I also know that when a customer or client contacts a business for any reason, it is good practice to return communication promptly.
My account was suspended recently for supposedly sharing log-in information and/or logging into another persons account. Ive made 2 separate attempts to contact ANY Administration via their posted contact information
(which I have included in this report) and have yet to receive any sort of reply at all. I have asked for specific instances where this may have occurred and for what can be done to find a resolution. According to the Letter to Parents that is
on the website, there is a department dedicated to the reporting of any in-game harassment, yet I am finding it difficult to receive a response regarding my inquiries involving my own account!
While attempting to access my account in the interim, it appears it may have been deleted. In fact, Im currently unable to even load the game from my default browser (which is unusual, all of a sudden), so I have to use a different browser to check my status on the game (which makes the game look all weird).
Ive also had an issue with using my custom picture credits (before this issue with my account), coming up with nothing more than a white screen when attempting to purchase one. All attempts to research the information on my own resulted in absolutely NO information, other than how to purchase them (complete with tutorial), and I knew from previous experience (both mine and my boyfriends) that any attempts to ask a question about anything involving the game possibly malfunctioning would result in a seemingly hostile response from none other than the games Creatrix. I feel, as someone who has spent 20 years in the industry, that if excellent customer service is not a priority and quality isnt a standard, then a business isnt long for this world.
This report was posted on Ripoff Report on 10/11/2011 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/SnowWolfe-Games/internet/SnowWolfe-Games-Equine-Ranch-Nicole-Zizert-Ward-Nicole-Zizert-Suspection-andor-Deleti-787667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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