Ive played Equine-Ranch a couple of times, losing one (Azteca) ranch to a purge (at least thats what I hope it was) and now a second one (Shagya Arabian) to what seems to be a suspension/deletion tactic. Both attempts at contacting anything resembling Administration in this game have gone unanswered, which leaves me reason to wonder why its really being done. Having been in customer service for almost 20 years, I know the meaning of the phrase the
customer is always right. I also know that when a customer or client contacts a business for any reason, it is good practice to return communication promptly.
My account was suspended recently for supposedly sharing log-in information and/or logging into another persons account. Ive made 2 separate attempts to contact ANY Administration via their posted contact information
(which I have included in this report) and have yet to receive any sort of reply at all. I have asked for specific instances where this may have occurred and for what can be done to find a resolution. According to the Letter to Parents that is
on the website, there is a department dedicated to the reporting of any in-game harassment, yet I am finding it difficult to receive a response regarding my inquiries involving my own account!
While attempting to access my account in the interim, it appears it may have been deleted. In fact, Im currently unable to even load the game from my default browser (which is unusual, all of a sudden), so I have to use a different browser to check my status on the game (which makes the game look all weird).
Ive also had an issue with using my custom picture credits (before this issue with my account), coming up with nothing more than a white screen when attempting to purchase one. All attempts to research the information on my own resulted in absolutely NO information, other than how to purchase them (complete with tutorial), and I knew from previous experience (both mine and my boyfriends) that any attempts to ask a question about anything involving the game possibly malfunctioning would result in a seemingly hostile response from none other than the games Creatrix. I feel, as someone who has spent 20 years in the industry, that if excellent customer service is not a priority and quality isnt a standard, then a business isnt long for this world.